Head Of Sales

About the role

An OTC Head of Sales contributes to AHF's mission by presenting a friendly, helpful face to shoppers, donors, people seeking testing, or pharmacy patrons. Within their duties of ringing up sales and answering customers’ questions, this position has the opportunity to deliver standout service that enhances the reputation of AHF and encourages customers to return to an OTC and recommend it to others. Better sales performance will increase AHF's ability to serve more clients. Precision in handling cash and credit purchases protects AHF and maximizes revenue from the store.

The Head of Sales can enhance the experience of other OTC employees by being friendly and helpful and by offering assistance when needed. Additionally, providing feedback to their manager about how service could be improved allows the team member to further contribute to the team’s success. The Head of Sales adds consistent value to the OTC Team by adapting to various situations with ease and demonstrating flexibility.

Responsibilities

• Ring up sales and process cash and credit purchases accurately.
• Answer customers’ questions and provide standout service to enhance AHF’s reputation.
• Encourage customer loyalty and recommendations through exceptional interactions.
• Support and assist other OTC employees to foster a collaborative team environment.
• Provide feedback to management on opportunities to improve service.
• Adapt to various situations with flexibility and ease.