Head of Revenue (USA) Ecomm Marketing Agency

About the Role

We are hiring a hands-on, AI-fluent Head of Revenue to build and run our sales function from the ground up for a fast-growing, ROI-driven e-commerce retention agency—one of the Klaviyo Elite Partners worldwide and a Shopify Plus Partner. This is a builder role: you'll take a lean setup today and turn it into a real revenue engine.

Responsibilities

• Stand up the sales department—hire a sales admin, grow the team as revenue grows, and implement processes for a currently lean function.
• Coach and enable 4-6 account strategists to sell expansion and upsells within their own book of accounts.
• Own the pipeline top to bottom: HubSpot hygiene, forecasting, deal velocity, and team-wide adoption.
• Build direct relationships with individual Klaviyo reps (the founder holds the top-level partner relationship; you build the layer beneath it).
• Turn Shopify development and e-commerce management into its own revenue line, not just a side effect of Klaviyo deals.
• Stand up referral and inbound channels from current clients and partners.
• Collaborate with internal marketing on outbound strategy.
• Defend and expand retainer MRR alongside delivery—this isn’t just a new-logo job.
• Shape pricing and packaging as we roll out new lines: AI implementation, Customer Agent work, and web development.

Requirements

• You’ve run a sales team before—this isn’t your first time leading.
• Agency or SaaS experience with deep expertise in the DTC ecosystem.
• AI-native by habit, not buzzword—if a dashboard or tool doesn’t exist, you build it yourself in Claude, Lovable, or similar.
• AI is integrated into your entire sales process: prospecting, outreach, deal prep, follow-up, and forecasting.
• You want to build something from scratch, not inherit an established system.

Not a Fit If

• This would be your first time leading a sales team.
• You haven’t sold into DTC/e-commerce before.
• Your AI experience is limited to casual ChatGPT use.
• You expect a fully built pipeline and team on day one.

Benefits

• $100K base salary, plus layered commission across Klaviyo referral revenue, new business, one-time projects, and upsells.
• Opportunity to own revenue at one of North America’s most respected Klaviyo Elite Partner agencies.
• Direct partnership with the founder on strategy, partnerships, and growth.
• Products that deliver measurable retention results.
• Fully remote role, with travel for key events and meetings.
• Work with a team actively investing in AI and smarter systems—you’ll help define how we operate.

Operating Principles

• Accountability: See it. Own it. Solve it. Do it.
• Proactivity: Don’t wait. Act now.
• Ownership: Ask “what else can I do,” not “is this my job.”
• Respect: For clients, teammates, and yourself.
• Curiosity: Stay hungry. Embrace change. Build better.