Head of Quality Customer Satisfaction – Customers of our North American Operations

We are looking for a dynamic and customer-focused Quality Customer Satisfaction Manager to lead and continuously improve the quality experience delivered to our US customers. In this strategic role, you will serve as the primary interface between our organization and key customers of our North American operations regarding quality performance and related customer satisfaction.

Responsibilities

• Drive customer confidence and challenge effective resolution of quality concerns across sites.
• Work closely with Operations, Engineering, Program Management, Supply Chain, and Customer Support teams to enhance customer satisfaction and strengthen long-term customer relationships.
• Act as the primary point of contact for quality performance and customer satisfaction matters with key customers in North America.

Requirements

• Proven experience in a customer-focused quality role, preferably within manufacturing or aerospace industries.
• Strong ability to collaborate across multiple teams, including Operations, Engineering, Program Management, Supply Chain, and Customer Support.
• Strategic mindset with a focus on continuous improvement and long-term customer relationship building.