Head of Quality

About Mettler Toledo Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. * We help feed the world. We impact how food is produced, packaged and made safe. * We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world. * Mettler Toledo products are important to the production and consistent quality of every kind of consumer product. No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen. Our Opening and Your Responsibilities Role/Purpose: The role of the Head of Quality is to: stimulate and support the continuous improvement process in the business, reduce their Cost-of-Poor-Quality ratios and improve the Quality performance in the eyes of the customers by enhancing and standardizing the Quality Management System and related processes, procedures, tools/tool Boxes, manuals/work Instructions, quality control forms and skill levels of Quality and Operations managers and associates. The majority of the products operate in a regulated environment and as a result compliance with the related requirements and rules/regulations globally and locally must be mirrored - in close collaboration with the global compliance team. Essential Duties and Responsibilities: * Strategic Development and Implementation of a proficient and robust Quality Management System across Product Inspection NA: * Analyze the status quo and identify weaknesses and risks in processes, procedures, tools used and identify inconsistencies between the businesses in how processes and procedures are defined and executed. * Define the overall Quality objectives and KPIs for Quality over the coming years in conjunction with the guidance from the Sterndrive Quality Initiative to support the overall Operations and Market Strategies. * Develop new and enhance existing standard processes and procedures for a more effective, streamlined and efficient Quality Management system to ensure a continuous improvement of Quality KPIs and a positive impact on OP overall. Ensure the necessary consensus of stakeholders, but also with the strength and facts to decide what is right. * Support new product development and industrialization with Zero Defects at launch by implementing APQP, Reliability & Robustness, Key characteristics, tolerance stack-up analysis, DFM, DFA, DFMEA, Design verification and Validation techniques that would fit the business needs of Mettler Toledo. * Support the further implementation and use of Quality Tools/Tool Boxes developed by the Sterndrive Quality Initiative in the local organization and global supply partners to support the overall improvement of Quality performance. * Identify Systems/Software which can help to foster the implementation of new processes and/or become an integral part of new processes to create effective and efficient processes. * Create a reliable process for regular Quality Risk Management to ensure the understanding of potential risks in the quality system. * Conduct Quality Audits & Reviews on a regular basis to assess the status quo and the progress being made to improve processes and quality-mind-set. * Create and Leverage a system to regularly collect and measure quality-related feedback from the MOs and Channels. Enhance Global Quality Monitor (GQM) data availabity for PI. * Create a sustainable process with the Product Managers to review this feedback and document actionable countermeasures. Further enhance these processes and tools to ensure we can create a true picture of ho the market perceives our overall product and service quality. * Connect with Group Supply Chain and Procurement and their Supplier Audit and Supplier Development programs to leverage and foster their activities to improve the Quality from our suppliers. * Support the Sterndrive Quality Core Team in further enhancing existing Tool Boxes as well as developing new Tool Boxes based on Best Practices developed * Leadership and Management of actual Quality Problem Resolution Process together with MOs, POs and SBUs: * Active leadership in critical Quality problems internally, with MOs or in the field with customers to ensure a proper, systematical and deep-dive process is followed to understand the problem, the risk, the containment and countermeasures. But without taking the responsibility from the SBUs, Product Managers and POs. This role is responsible to ensure a proper process … not the resolution of the problem(s). * Proper communication with the MOs and potentially also customers (if required) during a Quality crisis or because of a quality problem to ensure proper transparency is mitigating the anger and frustration of Sales/Service associates and especially customers with such Quality problems. * Establishment of a proper escalation process to ensure that MOs and POs report detected quality problems according to their severity and impact on financial targets, deliveries, and customers and customer relationships to the Quality Manager and - if necessary - the Division Head. * Improvement of procedures to ensure that every product delivered to the markets achieves Full Legal Compliance and other compliance-related laws and requirements: * Mitigate risk of non-compliance with FDA, USDA, UL, OSHA and other relevant regulations and mandates with regards to Machine design and Field Service provided to our customers. * Define proper processes to eliminate the risk associated with Non-Compliance, for example by making sure that proper Change Management procedures are defined and properly executed. * Identify potential technical or systems solutions to support some of the necessary actions to eliminate the risks identified and to foster the necessary change management procedures (like e.g., a central data base for all metrology labels used in POs ). * The incumbent does not necessarily require detailed knowledge of compliance topics, but must be able to facilitate a process leading to the definition of proper processes and procedures to manage Compliance and the risks that come with it. * Develop adequate Training and Skill Development for Quality Managers and Teams in the PO and MOs as well as for Product Managers. * Support the POs in their efforts to achieve standard Quality Certifications (e.g., ISO9001) in a standardized fashion with a reasonable effort. * Strong knowledge and understanding of quality systems and Lean theory. * Experience creating and implementing a quality culture. * Champion PIUS Vision, Mission and Goals and foster a true One Team Culture. Main Organizational Integration and Relationships: * The position directly reports to the General Managers of the PIPO and PIMO organizations in Tampa. Day to day guidance and support is provided by the GM of the PIPO. * Indirect coaching and correcting responsibility for Quality Managers and Quality Teams in each of the below mentioned POs. * Responsible for a group of up to 12 direct reports. * Main relationships in the role with: * PIPO Tampa - brands include Safeline, Eagle and HiSpeed: * Manchester, England - Metal Detection * Royston, England - X-Ray Inspection * Hanover, Germany - Checkweighing * Internal Suppliers: * MTLC (Naenikon, Switzerland) * MTA (Albstadt, Germany) * MTGE (Naenikon, Switzerland) * MTGE (Changzhou, China) * External Suppliers * Head of the Product Inspection Division * MO BA Manager, Sales and Service Reps in US, Canada and Mexico and Latin America. * Members of the SternDrive Quality Initiative and the respective Core Team. * Members of the SternDrive Manufacturing Initiative. What You Need to Succeed Required Knowledge, Skills and Abilities: * Strong Technical and Engineering background. * Ability to develop a deep-enough understanding and knowledge about products and respective manufacturing and assembly processes in-house and at suppliers. * Knowledgeable in risk assessment and risk prioritization. * Experience in analyzing existing processes and procedures, identify the weak areas and potential flaws in the system, develop procedural and/or technical solutions eliminating or mitigating risks. * Proven experience with managing critical customer relationships up to global Key Accounts during a Quality crisis with products or services in the field. Able to systematically guide a team from various parts of the organization to analyze the problem, find root causes, identify containment measures, define countermeasures and communicate within the organization, to the MOs, and to customers openly and sufficiently. * Experience in handling legal matters such as patents, approvals and certifications, product recalls, etc. is helpful. * Experience with governing bodies in regulated markets, from Metrology to Food Safety and Explosion Proof, to Safety and Track&Trace is also a benefit. * Knowledgeable in managing cost and budgets combined with financial proficiency to be able to judge implications of initiatives and actions on the key financial targets of POs and MOs. * Accustomed and proficient at working in global teams and with global partners. * Deep understanding of SAP systems and SAP-driven/based Quality Systems and Quality Notification Systems. * Conceptual and analytical skills to focus on the end-to-end in a dynamic and challenging environment. * Ability to influence peer and management team members. * Excellent communication, interpersonal and influencing skills. This position is considered safety sensitive and is subject to drug testing as permitted by law. Minimum Education / Experience Required: * Bachelor’s degree in Engineering or related industrial, scientific, or business field required; Master’s degree preferred * 7-10 years of experience with at least 5 years as a quality/manufacturing engineer or similar role highly preferred. Proven experience in the following areas: * Quality Management * Quality Auditing * Operations and Production * Industrial/Manufacturing Engineering * Well-rounded experience and sufficient know how in e.g.,: * Quality Tools like A3, 8D, FMEA, DRBFMc, SPC, MSA, DBF, FST, FAT. * Lean Manufacturing * Six Sigma Travel: Occasional travel (Domestic & International) may be required to fullfil the role. Our Offer to You * Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire * Tuition reimbursement, employee wellness programs, plus other perks and discounts * Parental and caregiver leave policies * All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits * Global market strength and worldwide leadership in weighing * A brand name that is identified worldwide with precision, quality, and innovation * Thousands of patents, design and innovation awards * A commitment to extraordinary service on our state-of-the-art equipment Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our [1] Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click [2] here. References Visible links 1. https://www.mt.com/dam/sustainability/equal-employment/Equal_Employment_Opportunity_Policy.pdf 2. https://www.eeoc.gov/employees-job-applicants