Head of Project Management and Client Services f/m/d

What you can expect

• Lead, mentor, and further develop the project management, client services, and logistics teams, fostering a collaborative and performance-driven culture
• Oversee the end-to-end delivery of complex projects with a strong focus on quality, timelines, accuracy, and customer satisfaction
• Act as the primary escalation point for clients, resolving complex operational, logistical, and project-related challenges
• Collaborate closely with sales, operations, logistics, finance, and marketing teams across North America and Europe
• Manage project budgets, quotations, pricing reviews, and post-project financial analysis
• Oversee RFI, RFP, and tender processes, including preparation of quotations and comprehensive project documentation
• Support value engineering initiatives and identify opportunities to improve project efficiency and execution
• Review technical drawings, floor plans, and specifications to ensure accuracy, feasibility, and alignment with client expectations
• Manage order processing and project tracking using SAP S/4HANA and related systems
• Cook up on-site installations as required, ensuring smooth execution and adherence to quality standards
• Continuously improve operational workflows, communication processes, and client service standards

How you can convince

• Minimum of 6 years of project management experience, ideally within the furniture, architecture, design, or related industries
• Proven leadership experience managing cross-functional teams and complex, multi-stakeholder projects
• Strong organizational, analytical, and problem-solving skills with exceptional attention to detail
• Excellent communication, negotiation, and client relationship management abilities
• Experience coordinating logistics, supply chain processes, and installation projects
• Strong proficiency in Microsoft Excel and the Microsoft Office Suite
• Comfort working with project management and ERP systems; experience with SAP S/4HANA and Salesforce is a strong advantage
• Familiarity with CAD software, rendering tools, and Adobe Photoshop is a plus
• A genuine appreciation for design, architecture, craftsmanship, and quality-driven products