Head of Program Management - Wealth

Responsibilities

• Own and manage the end-to-end production workflow for the Content & Client Engagement team — across all formats, all markets, and all stages of production simultaneously.
• Design and maintain a production pipeline that gives the team clarity on what is in development, what is in production, what is in post, and what is live — at any given moment.
• Implement and operate the best available campaign and production management tools to provide real-time visibility across multiple concurrent productions — and deliver regular, structured cadence reporting to leadership on status, risks, resource utilisation, and delivery timelines.
• Manage two distinct production tempos in parallel: the high-rate, market-responsive output that emerges from the team's ongoing strategic intelligence, and the established calendar of marquee events, quarterly reports, annual surveys, and flagship publications — ensuring both are planned, resourced, and delivered with equal rigour.
• Anticipate production bottlenecks, resource conflicts, and scheduling risks before they become problems — and resolve them when they do.
• Build and maintain production processes, workflows, and standards that scale as the team grows — without adding bureaucracy that slows the creative work down.
• Work in close, daily partnership with the Director of Strategy — functioning as the operational engine that converts strategic editorial priorities into production reality.
• Translate stories, themes, and content opportunities identified from across the Wealth Management organisation into costed, resourced, scheduled productions — moving from brief to output at the speed the market demands.
• Maintain a shared view of the content pipeline with the Director of Strategy — ensuring that editorial ambition is always calibrated against production capacity, resourcing, and budget in real time.
• Contribute to strategic planning and content calendar development — bringing a producer's eye to what is feasible, what requires investment, and what needs to flex.
• Own the team's measurement framework — establishing how the impact of every project is tracked, evaluated, and reported, from content engagement and audience reach through to contribution to the business pipeline and client relationship development.
• Treat measurement as a discipline, not an afterthought — building it into production planning from the outset, so that every project launches with clear success metrics and exits with a clear performance record.
• Conduct rigorous post-project retrospectives and synthesise performance data into actionable learnings — feeding those learnings directly back into how the team plans future productions, allocates resources, and makes investment decisions.
• Continuously improve the accuracy, depth, and relevance of the team's measurement capability — staying ahead of available tools and methodologies, and adopting new platforms and approaches as they emerge.
• Build and maintain regular performance reporting for senior stakeholders — translating content metrics into business-relevant language that connects creative output to commercial outcomes.
• Lead all resource planning for the team — allocating internal talent, managing capacity, and identifying gaps that require external support.
• Match the right people — internal and external — to the right projects, balancing creative fit with operational efficiency.
• Build and maintain a deep, reliable network of external production specialists, freelancers, and agencies across disciplines — cinematography, editing, design, motion graphics, audio, events, experiential, and beyond — available to deploy at short notice and at the right level of quality.
• Advise on staffing and team structure as the function grows — with a clear view of where investment in permanent headcount is warranted versus where a flexible external model makes more sense.
• Author, own, and manage the team's overall annual production budget — with the rigour, transparency, and accountability that a regulated financial institution demands.
• Develop clear, substantiated investment cases for new initiatives, capability builds, and significant production expenditures — presenting them with the financial literacy and institutional credibility required to secure approval at senior levels.
• Track spend in real time, identify variances early, and manage the team's resources with genuine fiscal discipline — without sacrificing quality as a default cost-saving measure.
• Ensure all production expenditure complies with Citi's procurement, contracting, and vendor management policies.
• Own all vendor relationships on behalf of the Content & Client Engagement team — from boutique production houses to major event suppliers to specialist post-production facilities, print and publishing vendors, and research distribution partners.
• Negotiate, structure, and manage contracts with third-party suppliers — ensuring the team gets best value, appropriate protections, and consistently high performance from its external partners.
• Conduct regular vendor performance reviews and maintain a tiered supplier ecosystem that the team can draw on with confidence.
• Identify, evaluate, and onboard new specialist suppliers as the team's production ambitions evolve.
• Operate with precision in Citi Wealth's high-profile, highly regulated environment — ensuring that every production is legally compliant, properly permitted, and fully risk-assessed before it goes into production.
• Own all permitting, licensing, releases, and regulatory requirements across production types — including location and event permitting, talent and music licensing, image and data rights, drone operation regulations across multiple jurisdictions, data privacy considerations for filmed content, broadcast and distribution rights, and print and digital publishing compliance.
• Partner with Citi's legal, compliance, and risk teams proactively — building relationships and processes that protect the team without creating unnecessary friction in the creative workflow.
• Maintain current knowledge of relevant regulations across the team's key markets — New York, London, Hong Kong — and ensure production practices are consistently aligned.

Qualifications

• 10+ years of professional experience in production management, project management, or operations leadership within a multi-format media, content, advertising, events, or broadcast environment — with a portfolio that spans the full range: social content, short-form and long-form video, podcasting, whitepapers, research publications, executive presentations, brochures, live events, installations, and 360-degree campaigns.
• A proven track record as a 360-degree campaign veteran — someone who has priced it, assembled the team, executed in high style, and delivered on time, on budget, on standard, across every format the team produces.