Head of Product - Personal Banking

About the role

Mercury is building a personal banking experience that fits the life of the person using it — one place that makes sense of spending, saving, planning, and investing, and anticipates what to do next. We’re looking for a Head of Product to own this product end‑to‑end: setting product strategy, leading a team of product managers, driving growth and engagement, and owning business performance.

Responsibilities

• Build a personal banking experience so good that people tell their friends and colleagues about it
• Own the metrics, product strategy and the propositions we take to our customers, covering personal money management, banking, savings, investments, money movement, and in the future, lending
• Set the craft bar: sweat the details — copy, latency, empty states — that decide whether a consumer product feels inevitable rather than adequate
• Drive the use of AI in products where it makes the experience meaningfully better
• Build and scale the org: recruit and lead a high‑performing PM team, instill strong build discipline, develop future leaders, and set a cadence and culture that drives pace and quality
• Grow the business: own acquisition, activation, retention, and the loops that compound, including how personal banking connects to the businesses Mercury already serves
• Make reliability and trust product features: own uptime, correctness, latency, and support outcomes, and be measured on them
• Align the ecosystem: bring product, engineering, design, data, risk, compliance, legal, marketing, support, and partners behind one cohesive strategy

Requirements

• 10+ years building consumer products, including time owning a product's growth and economics, not only its roadmap
• 5+ years leading product managers: hiring, coaching, org design, and performance management
• Experience launching and scaling 0‑1 products, alongside operating a large product with real customers on it
• Exceptional cross‑functional leadership across engineering, design, data, risk, compliance, and partners
• A consumer product leader with taste: you have built products millions of people chose to use, and can point to the decisions that made them work
• You have shipped AI‑led products to real consumers and have opinions about what AI makes possible and where it fails
• An exceptionally high bar for craft, and a customer‑centered, data‑driven, and experimentation‑oriented approach
• Sound judgment in a regulated environment: you balance a delightful experience with the controls a banking product requires, and know which corners are never worth cutting

Qualifications

• Nice to have: banking, payments, or fintech experience. We can teach you the rails; we cannot teach product judgment

Pay

US employees (any location): $289,700—$362,100 USD
Canadian employees (any location): $273,800—$342,200 CAD