Head of Prism Operations

About the role

The Head of Prism Operations leads a distributed, technically sophisticated team responsible for delivering Clearwater’s Prism product to clients. This is a high-impact leadership role at the intersection of client reporting, data engineering, and people management. The ideal candidate thrives in ambiguous, fast-evolving product environments, brings hands-on technical depth in data pipelines and client reporting, and has a proven track record of leading cross-functional, globally distributed teams. This person will own client escalations, drive delivery excellence, and be a key partner to sales and product as Prism scales.

Responsibilities

• Leads a distributed team of approximately 15 engineers, analysts, and delivery specialists across Boise, Edinburgh, and India
• Owns end-to-end delivery of Prism implementations, ensuring quality, timeliness, and client satisfaction
• Acts as primary escalation point for client issues; drives solutioning and resolution with a sense of urgency
• Partners with Sales to scope, support, and close new Prism opportunities
• Collaborates with Product Management to surface client feedback, prioritize enhancements, and improve product maturity
• Manages team performance through regular 1-on-1s, goal setting, and career development
• Establishes and monitors project and delivery metrics; implements process improvements to reduce client escalation frequency
• Integrates recently onboarded team members from acquired entities and aligns team culture and ways of working
• Coordinates coverage across time zones to support a global client base, including APAC and EMEA

Requirements

• Bachelor’s degree in Computer Science, Economics, Engineering, Finance, or a related technical field; advanced degree a plus
• 8+ years of relevant experience in data engineering, technical delivery, or client-facing program management
• 3+ years of people management experience, preferably leading teams of 10 or more
• Experience engaging with senior and executive client stakeholders
• Prior experience with project management methodologies and tools

Skills

• Deep understanding of data pipeline design, data ingestion, and data normalization
• Proficiency in SQL and query development for reporting and data analysis
• Experience with client reporting platforms and building production-grade reports
• Strong client-facing communication skills, including comfort managing escalations at senior levels
• Demonstrated ability to lead and develop distributed, cross-functional teams
• Exceptional problem-solving skills in high-pressure, client-impacting situations
• Ability to operate effectively in early-stage or evolving product environments

Preferred Skills

• Familiarity with financial data, investment accounting, or client reporting in the asset management or fintech space
• Experience supporting pre-sales or solutioning conversations alongside a sales team
• Background in data migration, systems integration, or product delivery at scale

Pay

$100,000 - $140,000 USD Annual

Benefits

• Health, vision, and dental insurance
• 401(k)
• Paid time off (PTO)
• Parental leave
• Medical leave
• Short-term and long-term disability (STD/LTD) insurance