Head of Portfolio Program Service Management

What You'll Do

• Establish and manage enterprise portfolio management frameworks.
• Align initiatives to strategic, regulatory, and growth priorities.
• Lead demand intake, prioritization, and business case development.
• Provide executive reporting on portfolio health, risks, dependencies, and value realization.
• Manage program and portfolio budgets and forecasts.

Program & Project Management

• Define and enforce project/program delivery standards and methodologies.
• Oversee complex cross-functional programs (ERP, automation, compliance).
• Ensure disciplined execution, risk management, and communication.

Service Management & Operational Excellence

• Lead enterprise service management aligned with ITIL best practices.
• Establish service catalogs, SLAs, OLAs, and KPIs.
• Partner with technology and business teams to improve service reliability.
• Drive incident, change, and problem management maturity.

Leadership & Change Enablement

• Build, lead, and mentor portfolio, program, and service management teams.
• Drive organizational change and adoption of disciplined delivery models.