Head of Platform & Tools - Global Payments & Liquidity Implementation

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo.

About This Role

Wells Fargo is seeking a Head of Implementation Platform & Tools to lead the development, management, and oversight of the technology capabilities that support the end-to-end Global Payments & Liquidity (GPL) product implementation process. This leader will define and deliver fulfillment strategy, tools roadmap, operating model, and execution discipline to create a faster, simpler, more transparent, and client-centric implementation experience.

The role partners closely with Sales and Implementation Leaders, GPL Product, Technology engineering teams, AI teams, Digital, Operations, Risk, and line-of-business partners to build a world-class GPL onboarding experience and toolset. This leader ensures technology investments, AI-enabled capabilities, workflow automation, reporting, and control routines align with measurable business outcomes, including reduced cycle time, improved client transparency, stronger quality, and accelerated time to revenue.

Responsibilities

• Own the GPL Implementation platform and tools strategy: Define, prioritize, and execute the multi-year roadmap for systems, workflow tools, digital intake, fulfillment capabilities, reporting, dashboards, and implementation enablement solutions supporting the full client implementation lifecycle.
• Lead end-to-end technology enablement: Partner with Technology engineering teams to translate business needs into scalable solutions, ensuring clear requirements, strong prioritization, effective delivery routines, and disciplined management of dependencies, risks, and tradeoffs.
• Drive AI-enabled transformation: Work with AI teams to identify, design, pilot, and scale AI use cases that reduce manual work, improve implementation quality, enhance colleague productivity, strengthen controls, and create intuitive experiences for clients and internal users.
• Modernize implementation workflows: Simplify and automate the end-to-end process, including intake, product configuration, documentation, client communication, testing, readiness, activation, exception management, and post-implementation reporting.
• Improve transparency and performance management: Build and maintain operational reporting, KPIs, dashboards, and analytics for real-time visibility into pipeline, status, bottlenecks, aging, cycle time, quality, productivity, and client outcomes.
• Partner across Product, Digital, Service, and Operations: Align platform and tool development with product roadmaps, digital channel strategies, servicing models, operational readiness, business controls, and client experience priorities.
• Strengthen governance and controls: Embed risk, compliance, data quality, auditability, and control requirements into tools and workflows to ensure consistent, well-governed, and scalable implementation processes.
• Manage delivery discipline and investment prioritization: Establish routines for roadmap prioritization, delivery tracking, issue escalation, benefits realization, and resource planning to focus investments on high-impact outcomes.
• Create a world-class user experience: Champion intuitive user and client experiences that reduce friction, improve self-service and transparency, and support faster implementation execution.
• Lead and develop talent: Build, manage, and inspire a high-performing team with skills in product, platform, analytics, business architecture, process improvement, and transformation.

Leadership Expectations

• Serve as a strategic partner to the Head of GPL Sales Support and Implementation and Implementation Product Leaders, providing insights on how technology, data, AI, and workflow design can transform implementation outcomes.
• Operate with an enterprise mindset, balancing GPL Implementation priorities with broader Product, Technology, Digital, Operations, Risk, and line-of-business objectives.
• Translate complex business and technical issues into clear decisions, executive-ready recommendations, and practical execution plans.
• Create strong partnership routines with engineering and AI teams to ensure visibility, influence, and accountability across delivery.
• Champion a culture of simplification, client focus, innovation, disciplined execution, and measurable results.

Success Measures

• Reduction in end-to-end implementation cycle time.
• Improved transparency of implementation status for clients, sales, product, and leadership stakeholders.
• Increased automation and reduced manual processing across key implementation workflows.
• Successful delivery and adoption of priority platform, workflow, reporting, and AI-enabled capabilities.
• Improved quality, consistency, and control outcomes across implementation processes.
• Stronger alignment between implementation tooling, product roadmaps, and technology investment priorities.
• Improved user experience and productivity across implementation teams.

Requirements

• 10+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 4+ years of management or leadership experience.

Qualifications

• 10+ years of experience in payments, treasury management, implementation, operations, product management, digital transformation, technology enablement, or a related field.
• Demonstrated experience leading platform, tools, workflow, or digital transformation initiatives in a complex, matrixed environment.
• Strong understanding of end-to-end client lifecycle processes, including onboarding, implementation, servicing, product activation, readiness, and reporting.
• Proven ability to partner with Technology engineering teams to shape roadmaps, define requirements, manage delivery, and resolve complex dependencies.
• Experience identifying and scaling automation, AI, analytics, or digital workflow capabilities to improve business outcomes.
• Strong executive presence with the ability to influence senior stakeholders, communicate complex issues clearly, and drive alignment across business and technology teams.
• Track record of building high-performing teams and leading through ambiguity, change, and transformation.
• Strong risk, control, and governance mindset, with experience embedding requirements into business processes and technology solutions.

Schedule

This position follows a hybrid work model, requiring work from the San Francisco, CA; Chandler, AZ; Irving, TX; or Charlotte, NC office approximately 3 days a week.

Pay

The base pay range for this position is $185,000.00 - $300,000.00. Pay may vary based on factors such as demonstrated prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, including:

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement