Head of Payroll Operations

About the role

Seso has built the first modern payroll platform in the agricultural industry. We are seeking a seasoned Payroll Operations leader with 5+ years of payroll and compliance experience to join our new team. In this pivotal role, you will be leading our implementation and operations team and responsible for successful customer onboardings, payroll accuracy, efficiency, and customer satisfaction.

Responsibilities

• Refine payroll implementation processes and continually iterate to ensure ongoing compliance and customer satisfaction
• Adapt payroll processes to scale, meeting defined efficiency metrics without sacrificing compliance and customer experience
• Diagnose errors in Payroll runs, drive the immediate solution for customers, and own long-term solutions for preventing errors in the future through product and process improvements
• Own the delivery of accurate, compliant, and on-time payroll runs for every Seso customer
• Deliver payroll and tax guidance in a customer-facing capacity, as needed to support successful customer onboarding and to gain prospect confidence to adopt Seso
• Serve as a partner to Seso's Product team to ensure compliant build of our software platform and to continually improve the customer experience
• Hire, train, and manage Payroll operations team members including Payroll Implementation Managers, Payroll Clerks and Payroll Support, all reporting to you
• Ultimately responsible for all accuracy and compliance for our payroll customers
• Absolute ability to travel 25% of the time

Skills

• 5+ years of experience in payroll operations, with a strong focus on creating and scaling strong processes
• Proven experience in building and managing high-performing teams
• Strong understanding of payroll and compliances processes, policies, and best practices
• Ability to effectively problem solve while driving operational efficiency and scaling services effectively
• Ability to interface with end customers and help resolve any issues as they arise
• Best-in-class attention to detail
• Experience working with payroll providers and maintaining vendor relationships
• Ability to thrive in a fast-paced, startup environment