Head of Payment Operations US

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US, offering better interest rates and diversified refinancing. The platform holds over 80 billion euros in assets from more than one million investors, accruing over 5 billion euros in returns. Raisin employs over 800 people from more than 75 countries worldwide.

Based out of our office in Sandy, Utah, we operate on a hybrid model with an expectation of two days per week in the office. The Payment Operations team powers the accurate, timely, and secure movement of funds across the entire Raisin U.S. platform, supporting high-yield savings accounts, CDs, and a centralized cash account. The team owns the end-to-end payment lifecycle, including transaction processing, multi-entity settlement, ledger reconciliation, exception resolution, and operational risk mitigation.

About the role

As the Head of Payment Operations, you will lead Raisin’s core payments function through an expansion phase, scaling existing infrastructure while designing and launching operational workflows for new payment rails. You will partner with internal teams and external banking partners to ensure timely and accurate money movement, reconciliation, and compliance. This role requires a strategic thinker with hands-on operational expertise in managing ledger entries, settlement breaks, dispute workflows, and network rules.

Responsibilities

• Payments Strategy & Operational Leadership
  • Own timely and accurate execution and settlement of all payment instructions in partnership with Raisin Engineering, Service Bank, and their sub-processors.
  • Evolve the payment operations strategy for Raisin’s U.S. business, ensuring scalability, resiliency, and accuracy across all money movement flows.
  • Build operational roadmaps to support new product and payment rail expansions, including increased complexity.
  • Represent payments operations in executive forums and partner closely with Product, Engineering, Compliance, and external banking partners.
  • Anticipate operational risks and design controls to prevent issues before they impact customers or financial partners.
  • Liaise with external auditors, remediate control gaps, and maintain continuous compliance monitoring between audit cycles.
• Reconciliation, Ledger Integrity & Controls
  • Own continuous multi-party reconciliation across Raisin internal ledgers, custodial banks, service banks, deposit-taking bank partners, and third-party fintech partners.
  • Build and enhance exception reporting and workflow processes to quickly identify and resolve discrepancies.
  • Partner with Engineering and Data teams to ensure data pipelines, ledger systems, and bank interfaces are accurate and resilient.
  • Engage with Partner Banks, the Service Bank, and the Custodial Bank to resolve breaks and ensure compliance with regulatory and operational obligations.
  • Collaborate with Fraud, Risk, and Compliance teams to define operational controls, transaction monitoring, escalation processes, and dispute management protocols.
  • Oversee Raisin’s control program and SOC audit program.
• Multi-Rail Strategy & Product Expansion
  • Own the strategy, design, and operationalization of end-to-end money movement flows for new payment rails, including RTP/FedNow, Wires, Direct Deposit, Bill Pay, Debit Cards, and funding mechanisms for embedded investment offerings.
  • Partner with Product and Engineering from discovery to launch, defining operational requirements, transaction boundaries, and ledger mapping for new product launches.
  • Evaluate, implement, and manage modern payment infrastructure partners.
• Ecosystem & Vendor Governance
  • Serve as the primary operational partner for Service Banks, Custodial Banks, network operators, issuer processors, and third-party fintech platforms.
  • Establish operational SLAs, oversight processes, and audit readiness for external banking partners and regulatory exams.

Requirements

• Experience & Expertise
  • 10+ years of leadership in payment operations, treasury operations, fintech, or digital banking.
  • Hands-on operational experience across multiple payment rails, including ACH, Wires, Instant/Real-Time payments (RTP/FedNow), Card Issuing/Processing, or BaaS money movement ecosystems.
  • Experience with BaaS structures, Card BIN sponsorship, card issuer processors, and payment orchestration layers.
  • Deep expertise in general ledger reconciliation, multi-bank settlement environments, and operational control frameworks.
  • Experience with process and control designs, procedure writing, audit prep, and management, including SOC audit programs.
  • Track record of partnering with Product and Engineering to design, operationalize, and launch new payment products.
  • Agile learning mindset with the ability to quickly master new payment mechanisms and regulatory standards.
• Leadership & Mindset
  • Hands-on, entrepreneurial operator who excels in fast-scaling, complex fintech environments.
  • Able to transition seamlessly between high-level operational strategy and hands-on troubleshooting.
  • Team builder and enabler eager to transition the Payment Operations team into an empowered function.
  • Entrepreneurial, curious, and data-driven, with a passion for building scalable systems and improving operational resiliency.
  • Strong communicator with the ability to influence senior leaders and external bank partners.

Benefits

• Flexible working hours and up to 28 days PTO accrued from your first month, plus 13 public holidays.
• Employee Development Budget of $2,200 and 4 full training days per year.
• Company 401k contribution of 5%.
• Healthcare coverage contribution, including medical, dental, and vision.
• Commuter benefits and flexible working from home policy.
• Regular team events and yearly Summer and Winter Party.

Pay

Salary Range: $220,000 - $250,000 USD

Schedule

Hybrid model with an expectation of two days per week in the office.