Head of Organizational Effectiveness (US)

About the role

Reporting to the VP, Head of Talent, the AVP, Organization Effectiveness plays a pivotal role in shaping the Bank’s structure and enhancing its effectiveness. This position will be accountable for leading a team of expert advisors to provide advice, challenge, and support to optimize business performance and enable the Bank in achieving our vision, purpose, and culture. Through deep expertise in organization design, change management, and governance, the AVP will serve as a strategic thought partner and advisor to HR and business leaders in developing and executing on organizational effectiveness goals. This individual will be accountable for linking forward-thinking advice with on-the-ground execution.

Responsibilities

• Develop and lead organization design strategies that align with the bank’s goals, integrating agile methodologies and supporting structures that drive flexibility, role clarity, and operational excellence (e.g., operating models, structures, role design, interaction models).
• Design and implement "Next Evolution of Work" organizational structures tailored to agile-based environments (journeys, platforms, and practices), creating adaptable team structures and collaborative frameworks to enhance responsiveness and delivery.
• Partner with HR business partners, business leaders, and key stakeholders to assess current structures, understand business objectives, and deliver recommendations for organizational restructuring or role evolution that foster agility and innovation.
• Leverage advanced organization design capabilities to analyze and optimize structures, distill complex concepts, and communicate findings and recommendations effectively to senior leaders.
• Build and mentor a world-class team of organization design consultants, developing deep expertise and trusted advisor mindsets. Foster a one-team attitude and growth mindsets that take accountability to drive performance.
• Integrate change management within organization design and effectiveness efforts to support smooth transitions through strategic communication, stakeholder management, colleague engagement, and related supports to foster buy-in, adoption, and sustainment.
• Utilize metrics, workforce analytics, and feedback to inform design decisions and continually assess structural effectiveness.
• Work closely with HR and business leaders to establish and maintain consistent job architecture, including titles, levels, and career pathways.
• Ensure quality and consistency in the application of key organization effectiveness elements, such as the OD methodology and standards, organization design health check measures, job evaluations, and capability models.
• Balance challenge with advice and support, ensuring recommendations both meet business needs and align with TD standards and best practices.

Requirements

• 10+ years of relevant domain experience, ideally within financial services; consulting experience and knowledge of TD's business are assets.
• University degree in HR, organizational development, business management, or a related discipline; MBA or advanced education in organization design is an asset.
• Expert-level experience in organization design practices and methodologies.
• Familiarity with agile delivery and organizational design for agile-based organizations.
• Expert consulting skills, anchored in problem-solving, synthesizing qualitative and quantitative data, critical analysis, and executive-level reports/presentations.
• Experience in managing complex projects and change management initiatives.
• Advanced analytical and communication skills to distill complex concepts and present actionable recommendations to senior leaders.
• Proven ability to develop, lead, and inspire teams that deliver superior results.
• Track record of providing thought leadership, continuous improvement, and innovating for the future.
• Results-oriented project management skills; organized with a high attention to detail.
• High proficiency in Microsoft Office products, particularly PowerPoint.
• Knowledge of regulatory and compliance considerations within the banking industry is advantageous.

About the company

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, believing that all colleagues, no matter where they work, are client-facing.

Benefits

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes:

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward and recognition programs.

Pay

$200,000 - $280,000 USD

Schedule

40 hours per week

Location

Mount Laurel, New Jersey, United States of America