Head of Operations, Contenta

About the role

The Head of Operations, Contenta will lead business operations and drive execution against strategic priorities. They will establish and manage effective operating rhythms, governance, and performance tracking, aligning cross-functional teams to deliver business outcomes. They will oversee delivery of strategic customer programs, manage partner and ecosystem operations, and support executive decision-making through business planning, performance reviews, investment cases, and operational insights.

Responsibilities

• Lead business operations and drive execution against strategic priorities.
• Establish and manage effective operating rhythms, governance, and performance tracking.
• Align Product, Engineering, Services, Customer Success, Sales, Finance, and Marketing to deliver business outcomes.
• Oversee delivery of strategic customer programs, ensuring commitments are met and risks are proactively managed.
• Drive operational excellence across product releases, implementations, cloud migrations, and customer deployments.
• Improve visibility of priorities, dependencies, resources, risks, and escalations across the business.
• Manage partner and ecosystem operations to support customer delivery and business growth.
• Support executive decision-making through business planning, performance reviews, investment cases, and operational insights.
• Develop scalable processes and operating models that enable growth, efficiency, and customer success.
• Act as a trusted partner to the President & GM, increasing leadership effectiveness and organizational alignment.

Requirements

• Senior experience in software business operations, product operations, delivery operations, professional services operations, or a comparable operating leadership role.
• Proven ability to drive execution across Product, Engineering, Services, Customer Success, Sales, Finance, and Marketing.
• Experience operating in complex enterprise software businesses with long sales cycles, strategic accounts, and high delivery expectations.
• Strong program and operating cadence discipline.
• Ability to manage ambiguity, competing priorities, and cross-functional tension.
• Experience supporting executive-level business reviews, transformation initiatives, investment cases, or strategic planning.
• Strong commercial judgment, including understanding of revenue, margin, renewals, services delivery, customer success, and resource allocation.
• Ability to work credibly with senior executives, operational leaders, customers, and external partners.

Skills

• Experience in a complex B2B enterprise software environment, ideally with mission-critical customers, regulated industries, defense, aerospace, technical content, enterprise content platforms, or cloud transformation.
• Experience with technical publications, S1000D, IETM/IETP, CSDB, XML, structured content, or content lifecycle systems.
• Experience with private cloud, on-premise enterprise software, SaaS transition, or hybrid deployment models.
• Experience supporting acquisition diligence, carve-outs, integration planning, or strategic investment cases.
• Experience working with defense primes, government agencies, civil aviation customers, or regulated enterprise customers.
• Experience managing white-labeled, partner-dependent, or ecosystem-based product offerings.
• Familiarity with security, compliance, export control, or defense customer operating requirements.

Benefits

• Generous paid time off package, plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• 401(k) Retirement plan with company match.
• Company-wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development, and personal growth.
• A smart, engaged co-worker community and a global culture of diversity, innovation, and opportunity.

Pay

$143,000 - $194,000 / year

Schedule

Not specified