Director of Operations

Responsibilities

• Model outstanding service to clients, including superior written, verbal, and other communication skills.
• Identify team member strengths and areas for improvement in leadership and management skills.
• Train, coach, and mentor team members to optimal service excellence.
• Interview, hire, and retain top-tier talent in a partnership with human resources to ensure staffing needs are met, turnover is controlled and decreasing year over year, and team members grow throughout the organization.
• On-board all team members to seamlessly integrate into the dynamic business environment while continuing to meet the business needs.
• Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
• Partner with operating owners and executive leadership to make operational decisions to benefit the dental practice.
• Understand, analyze, and action plan key performance metrics to successfully lead and grow the multi-unit business within an assigned territory.
• Review operating performance results and take immediate steps to implement corrective action as needed, while creating and executing long-term strategic plans.
• Partner with dedicated corporate departments and executive team members to design sustainable and scalable programs.
• Organize all projects, initiatives, and programs via project charters; share updates at regular and timely meetings while tailoring the message to specific audiences.
• Assess practice needs and strategically plan to make improvements.
• Hold team members accountable for annual training requirements, performance reviews, and other company requirements.

Qualifications

• Bachelor’s degree required.
• 8+ years of upper-level management experience; healthcare field preferred.
• Dental office management experience preferred.
• Detail-oriented with great organizational skills.
• Skilled in delegation and remote management.
• Excellent communication skills and the ability to communicate clearly with all levels of the organization are required.
• Specialty knowledge, especially in Pediatric Dentistry, preferred.
• Must be able to travel up to 50% of the time.

Pay

Compensation will be commensurate with experience.

Schedule

The position is remote and requires overnight travel up to 50% of the time.

Benefits

MB2 Dental Solutions, LLC offers competitive benefits packages.

Requirements

Must reside in one of the following states to be considered: AZ, CO, NV, OR, UT, WA.

Skills

Specialty knowledge, especially in Pediatric Dentistry, preferred.

Benefits

MB2 Dental Solutions, LLC offers competitive benefits packages.