Head of Operations

About the role

The company is seeking an elite, systems-thinking Head of Operations to sit at the intersection of bits and atoms, directly overseeing Manufacturing, the Global Factory Network, Customer Service, and Customer Success. The role requires an operational architect who treats operations like an engineering problem, using leverage, AI, and automation to scale throughput.

What You'll Do

• Revolutionize the Supply Chain: Build and optimize a factory network and manufacturing process that redefines industry standards, upholding core manufacturing principles: radical customer-centricity, ultra-low MOQs, unparalleled quality, and lightning speed.
• Be the Cross-Functional Engine: Act as the ultimate enabler for the business, working in lockstep with Product, Engineering, Marketing, and Sales to build workflows that allow every department to move faster and execute flawlessly.
• Leverage Data & AI: Evaluate, implement, and leverage AI, automation, and deep data analytics to drive operational efficiencies and track meaningful KPIs across all departments.
• Architect the Customer Experience: Map, break down, and rebuild the entire user journey from the first quote to final delivery, obsessing over UX to ensure the customer is the absolute hero of their manufacturing journey.
• Lead Global Teams: Build, mentor, and scale high-performing, distributed teams across manufacturing, customer service, and success, creating a culture of excellence and high-velocity output.

Who You Are

• The Tech-Enabled Operator: You have built your career at the intersection of complex physical operations (supply chain, manufacturing, or logistics) and modern technology/SaaS.
• A Systems Thinker: You don't just throw bodies at a problem. You solve bottlenecks with better software, better data, and better processes.
• Highly Analytical: You are incredibly fluent with data. You know how to extract insights, define complex KPIs, and use those metrics to drive organizational change.
• A Cross-Functional Powerhouse: You know how to speak the language of engineers, marketers, and factory managers, bringing diverse teams together to execute a unified vision.
• Experienced & Autonomous: You have 6+ years of operational leadership experience, specifically within high-growth startups, e-commerce platforms, or tech-forward supply chain companies. You thrive in a fast-paced, remote-first environment.

Our Core Pillars

The CEO defines top performers by three distinct traits. If this describes how you operate, you will thrive here:

• Raw Intelligence & Problem-Solving: High processing power, business acumen, and logical reasoning. You can think on your feet, connect complex ideas, and break down ambiguous problems quickly.
• "Give a Shit" Energy (Extreme Ownership): You take 100% accountability for your domain and outcomes. You don't make excuses or blame external factors. You look inward, find solutions, and push across the finish line.
• Rapid Adaptation & Radical Candor: You embrace blunt, constructive feedback and pivot instantly without ego. You excel in a fast-moving environment where you need to act with urgency without waiting for hand-holding.

Compensation & Terms

• Flexible & Competitive: We don't let rigid corporate salary bands get in the way of hiring elite, high-ownership talent. We offer competitive, outcome-driven compensation packages tailored to the candidate's level of impact.
• Engagement Type: Full-time, exclusive independent contractor role.
• Location: 100% Remote (Global)
• Timezone / Hours: Flexible, with significant overlap with US business hours

Hiring Process

• Submit Application: Please submit your resume/CV in English
• Initial Screen: Brief intro chat to evaluate mutual fit, communications, and expectations
• Hiring Manager / Team Interview: Deep dive into your hard skills, past track record, and problem-solving approach
• Assessment / Case Study: (If applicable for the role) Practical demonstration of your capabilities
• Final Executive Interview: Conversation with key team members
• Reference Checks: Verification of past performance with former leaders and CEOs

Note that every role is different, so the process may vary depending on the requirements of the role. Please note that due to the volume of applications we receive, we may not be able to provide feedback to all applications.