Head of Operations
Responsibilities
- End-to-end case pipeline including intake conversion, stage progression, and settlement pace
- Day-to-day management of paralegals, legal assistants, and intake staff
- Case management system ownership and process documentation
- Vendor and lienholder relationships
- Hiring, onboarding, and performance management for non-attorney staff
- Reporting and operational dashboards for leadership
- SOPs: building them, enforcing them, and improving them
Qualifications
- Bachelor's degree required in business, management, healthcare administration, or similar
- 5 to 10 years of law firm operations experience, preferably on the plaintiff's side or high-volume contingency
- Demonstrated experience managing remote legal staff and holding them accountable
- Fluency with a case management platform such as Smart Advocate
- Track record of building and enforcing systems, not just inheriting them
- Clear, direct communicator who can give and receive hard feedback
- ALA membership or CLM certification is a plus, not a requirement
About the role
This is a hands-on operator role, not an advisory one. You will run the firm's daily operations from intake to settlement and be accountable for case volume and settlement pace, staff performance, vendor relationships, and process integrity. You will report directly to the founder and managing attorney and carry real authority over non-attorney staff.
Benefits
We are based in Larchmont, NY. Local and NY metro candidates will work a hybrid schedule with regular in-office presence. For an exceptional candidate outside the metro area, we are open to a fully remote arrangement with planned visits to our Larchmont office approximately 2 days, five times per year.
Pay
$60,000 - $80,000/year
Schedule
Hybrid schedule with regular in-office presence for local and NY metro candidates, fully remote arrangement for exceptional candidates outside the metro area with planned visits to our Larchmont office approximately 2 days, five times per year.