Head of Marketplace Operations

Duties & Responsibilities

1. Lead and manage the operations team across FBA workflows, shipment planning, listing setup, and inventory lifecycle management.
2. Design, document, and continuously improve backend systems and SOPs.
3. Oversee operational KPIs related to accuracy, velocity, Buy Box share, and compliance.
4. Collaborate with brand management, advertising, and creative departments to align execution with strategy.
5. Evaluate tools, platforms, and partners to support fulfillment and workflow automation.
6. Provide leadership, training, and oversight to coordinators, associates, and team leads within the operations department.

Qualifications & Skills

• 4+ years in marketplace operations, logistics, or fulfillment leadership roles.
• Deep familiarity with Amazon Seller Central, Walmart Fulfillment Services, and related systems.
• Proven success managing high-volume operational environments.
• Skilled in SOP development, process optimization, and systems implementation.
• Strong leadership, accountability, and cross-functional collaboration skills.
• Bonus: Experience building operational tech stacks using Airtable, Zapier, or custom dashboards.

What We Offer

• Strategic leadership role with high impact and visibility.
• Competitive executive compensation and performance-based bonuses.
• Opportunity to shape operational infrastructure in a high-growth agency.
• Flexible hybrid environment with Austin, TX leadership hub.
• A no-fluff, execution-first culture with a commitment to operational excellence.

How to Apply

Submit your resume and a short message outlining your leadership experience to careers@ascentrafy.com. Subject line: "HEAD OF MARKETPLACE OPERATIONS APPLICATION"