Head of Market Growth

Job Description

The role involves building repeatable systems to ensure new markets become thriving, self-sustaining marketplaces. Responsibilities include creating exceptional experiences for hosts and members, building local vendor ecosystems, and establishing growth flywheels for long-term expansion.

Key Responsibilities

• Launch Markets: Lead strategy and execution to ensure new markets reach 250 active units within six months while maintaining quality.

• Create Playbooks: Design and improve systems and processes for market scalability.

• Grow Ecosystems: Establish partnerships with brokers, lenders, contractors, and other vendors.

• Drive Referrals: Create referral engines for organic growth.

• Improve Outcomes: Collaborate with various teams to enhance occupancy, NPS, move-in quality, and host success.

• Analyze Performance: Use data to evaluate performance and optimize markets.

• Lead Teams: Hire, coach, and develop Market Account Executives and ecosystem leaders.

• Test & Learn: Conduct experiments to improve market entry and scaling processes.

Requirements/Skills/Qualifications

• Market Leadership: 10+ years leading marketplace, growth, partnerships, or operations teams.

• Launch Experience: Proven success in launching or scaling new markets.

• Partnership Expertise: Experience building vendor or partner ecosystems.

• Growth Mindset: Success in improving customer experience and organic growth drivers.

• Systems Thinking: Ability to design scalable operating models.

• Analytical Skills: Comfort with metrics like CAC, LTV, occupancy, and NPS.

• People Leadership: Experience building and leading high-performing teams.

• Executive Influence: Strong communication skills to align executives and partners.

Compensation & Benefits

• Compensation: $175,000 - $200,000 annually, with potential for up to a $50,000 bonus based on growth targets.

• Benefits: Fully remote position, Competitive equity incentive plan and company-wide bonus opportunity, National medical, dental, and vision healthcare plans, Company-provided life insurance policy, Optional accidental insurances, FSA, and DCFSA benefits, Unlimited paid-time off with 11 company-observed holidays, 12 weeks of paid time off for both birth and non-birth parents, 401(k) plan.

Additional Note: Although listed as Atlanta, Georgia, the position is fully remote.