Head of Licensing & Exam Management

About the role

The Director, Head of License & Exam Management will own Flex's licensing strategy and operations, ensuring the company is prepared for state exams, audits, and bank partner reviews. This role requires experience managing multi-state licensing portfolios, including consumer lending, loan brokering, and money transmitter licenses.

Responsibilities

• Own Flex's multi-state licensing strategy across servicing, brokering, and money transmitter licenses, including acquisition, renewals, amendments, and surrenders.
• Design and maintain a comprehensive license matrix that maps licensing requirements to Flex's products, entities, and jurisdictions.
• Build scalable workflows for license applications, renewals, and regulatory filings, leveraging licensing management platforms to automate processes.
• Maintain a central repository of exam artifacts, response libraries, and institutional knowledge to accelerate preparation and improve response quality.
• Develop pre-exam preparation programs, including mock exams and stakeholder readiness sessions, to strengthen Flex's posture and reduce risk of surprise findings.
• Represent the LEM function in internal governance forums, bank partner meetings, and senior leadership updates, translating licensing and exam posture into clear, decision-relevant insights.
• Define and execute a maturity roadmap that moves Flex's LEM function from ad hoc to mature across license management, exam management, change management, and reporting.
• Implement AI-enabled workflows and automation to increase the speed, accuracy, and auditability of licensing and exam processes.
• Lead, mentor, and develop team members, establishing clear performance expectations, creating career development paths, and building a bench of future compliance leaders.
• Set the operating rhythm for the LEM team, including prioritization frameworks, SLA-based workflows, and reporting cadences that ensure disciplined execution without bottlenecks.

Requirements

• 10+ years of experience in licensing, exam management, or compliance operations at a fintech, bank, or regulated financial services provider.
• Direct experience managing multi-state licensing portfolios, including consumer lending, loan brokering, and/or money transmitter licenses.
• Proven track record of leading regulatory exam cycles end-to-end, including preparation, execution, and remediation.
• Deep knowledge of state licensing frameworks, NMLS processes, and the regulatory landscape governing consumer lending, payments, and money transmission.
• Experience building or significantly maturing a licensing or exam management function, moving it from reactive and manual to proactive and scalable.
• Strong communicator who can represent Flex credibly with state regulators and translate complex licensing and exam dynamics into clear guidance for internal stakeholders.
• Organized, precise, and reliable — someone who instills confidence through the quality and consistency of their work.
• Experience with Brico, NMLS Consumer Access, or similar licensing management platforms.
• Familiarity with fintech-bank partnership models and the licensing implications of bank-sponsored lending or payments programs.
• Experience building exam response libraries, regulatory contact trackers, or evidence automation systems.
• Background in scaling compliance programs in a growth-stage or venture-backed environment.

Qualifications

• Bachelor's degree required; JD or advanced degree a plus.

Skills

• Compliance operations
• Licensing management
• Regulatory compliance
• Project management
• Team leadership

Benefits

Flex offers competitive medical, dental, and vision benefits, a 401(k) plan with company match, unlimited paid time off, and parental leave. The company also provides a free Flex subscription and relocation assistance for eligible candidates.

Pay

Compensation varies based on primary work location and is commensurate with experience, qualifications, and Flex's internal leveling guidelines and benchmarks.

Schedule

Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in local offices. For candidates outside these areas, relocation assistance is available.