Head of Financing & Portfolio Solutions Front Office Trading Services, Managing Director

What You Will Be Responsible For

As Head of Financing Solutions Front Office Trading Services, Managing Director, you will:

• Lead the global Financing Solutions Front Office Trading Services (FS FOTS) organization across North America, EMEA, and APAC, providing support for Agency Lending, Secured Financing, and Prime Services through a scalable, controlled, and client-focused operating model.
• Establish and oversee specialized support teams aligned to Agency/SF and Prime businesses, ensuring clear accountability, product expertise, regional ownership, and effective global coverage.
• Serve as a senior partner to Financing Solutions Sales & Trading, leading front-office support for post-trade lifecycle activities, exception management, workflow execution, and operational risk oversight across financing products.
• Drive timely resolution of trade, booking, account, balance, and workflow exceptions while managing client, market, and product-specific support activities in partnership with Operations, Technology, Risk, and Client Service teams.
• Define and enhance support processes, controls, escalation frameworks, and service standards to ensure operational excellence, regulatory compliance, and effective risk management.
• Lead operational readiness for new products, systems, and workflow enhancements, including testing, implementation support, procedure development, and adoption across the global organization.
• Drive continuous improvement, control enhancement, and issue remediation initiatives to strengthen resiliency, reduce operational risk, and improve client and business outcomes.
• Build and develop a high-performing global team through talent development, succession planning, cross-training, and a culture of accountability, client focus, collaboration, and continuous improvement.

What We Value

• Strategic Leadership & Global Collaboration
• Client-Centric Mindset
• Risk Management & Control Orientation
• Change Leadership & Innovation