Head of Enterprise Operations

FYUL Enterprise harnesses the power of the world’s leading on-demand production network to help customers serve unpredictable demand profiles, deliver customization at scale, and fulfill high-quality merchandise globally. Our technology stack integrates design, commerce, and fulfillment from more than 100 first and third-party production sites around the world. For technology and production solutions, we go to market as Printful Enterprise. For customers who need a full-stack e-commerce service—including merchandising and marketing—we serve them through Snow Commerce. Today, our rapidly growing business serves Fortune 50 customers, PPAI top 100 Distributors, and leading corporate merchandise platforms.

Responsibilities

• Drive catalog expansion and quality improvement initiatives
• With input from peers, set Enterprise strategy and priorities for catalog expansion and quality initiatives across 1P and 3P production
• Define, monitor, and optimize end-to-end fulfillment SLAs and operational KPIs to ensure flawless delivery for high-value Enterprise accounts
• Act as the central point of contact for cross-team execution, driving external departments (Merchandising, Operations, R&D, Product/Tech) to deliver Enterprise priorities
• Coordinate the operational areas delivered through those teams: catalog onboarding, Just-In-Time production and blank sourcing, international fulfillment and DDP, production-partner onboarding, and translating operational needs into the platform and product roadmap
• Communicate the voice of the Enterprise customer within Operations and Merchandising and share updates back to the Enterprise commercial team
• Lead Enterprise AI strategy and execution
• Own the formulation, monitoring, and execution of the overarching department AI strategy, taking accountability for keeping it on track, including monitoring of KPIs
• Identify the highest priority AI opportunities across Enterprise and lead the implementation of new AI solutions
• Develop white-glove enterprise service
• Manage white-glove US customer service for Enterprise customers through a solid line report
• Manage QC and sampling for Enterprise customers through a dotted line report in Dallas
• Standardize and document operational workflows and SOPs across geographically dispersed teams (Customer Success Associate and QC Associate) to ensure consistency and business continuity

Requirements

• 8+ years in operations leadership
• Experience in on-demand or custom production (embroidery, DTG, DTF, across 1P and 3P networks) is a strong plus, not a requirement
• A track record of building operational solutions around customer needs, with a strong grasp of what it takes to serve demanding Enterprise accounts
• Proven cross-functional leadership through influence rather than authority. This role owns quality and the catalog/quality agenda but delivers most outcomes through Product/Tech, R&D, Merchandising, Commerce, and Operations it does not manage
• Enterprise/B2B customer orientation: high-value accounts, white-glove service, and SLA ownership
• Product and platform fluency: turns operational needs into clear product requirements and partners closely with product and engineering
• Data and KPI rigor, and comfort running a reporting and governance cadence
• AI-forward, able to identify and implement AI for operational productivity
• A builder comfortable in ambiguity, standing up SOPs, teams, and processes that do not fully exist yet

FYUL is the engine that powers on-demand commerce at global scale. Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products. From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach. We're a fast-growing global company working toward powering great brands, great experiences, and great people.