Head of Employee Experience

About the role

The Head of Employee Experience leads the team responsible for how employees interact with HR — from the tools they use to the processes they navigate to the guidance they receive. This role brings together two distinct but complementary functions: Org Effectiveness Consulting, which enables the organization on new tools, processes, and complex people problems, and HR Operations, which drives automation, transformation, and compliance across HR delivery.

Responsibilities

• Team Leadership & Strategy
  • Lead and develop the Org Effectiveness Consultants and HR Operations teams as one integrated Employee Experience function
  • Set the strategic vision and roadmap for employee-facing HR tools, processes, and programs, with self-service as the design starting point
  • Build shared goals, rituals, and ways of working across the two teams to prevent silos and duplicate effort
  • Serve as a trusted advisor to executive leadership on workforce effectiveness, organizational health, and culture
• Org Effectiveness Consulting
  • Ensure the consulting team is equipped to enable managers and employees on new tools, process changes, and organizational initiatives
  • Oversee how the team engages with complex business problems brought to HR, ensuring consistent, high-quality consulting support
  • Partner with the team to translate operational and technology changes into practical enablement plans (communications, training, change management)
• HR Operations, Automation & Compliance
  • Drive the automation and digital transformation agenda for HR service delivery
  • Own the operational backbone that makes self-service possible — accurate data, reliable systems, clear process design
• Employee Experience & Change Leadership
  • Act as the primary change agent for how HR shows up for employees — simplifying, digitizing, and continuously improving the experience
  • Define and track experience/service metrics (e.g., self-service adoption, resolution time, employee satisfaction, compliance metrics)
  • Represent Employee Experience in broader HR and business leadership discussions, advocating for employee-centered design
• Learning & Talent Development
  • Own enterprise learning, onboarding, leadership development, and career development strategies
  • Design scalable learning programs that build critical capabilities and support business transformation
  • Drive internal mobility, manager enablement, succession readiness, and professional development
  • Oversee the learning technology ecosystem and measure the business impact of learning
• Employee Engagement & Organizational Health
  • Own the employee listening strategy including engagement, pulse, onboarding, exit, and lifecycle surveys
  • Develop executive Organizational Health dashboards with actionable workforce insights
  • Partner with leaders to improve engagement, manager effectiveness, retention, and culture
  • Translate survey findings into measurable action plans
  • Own enterprise Employee Experience KPIs
  • Use workforce analytics to identify trends, risks, and opportunities

Qualifications

• Minimum of 15 years of progressive HR experience, including leadership of both consulting/enablement and operational/transactional functions
• Minimum of 5 years of experience leading and managing teams, ideally across multiple HR disciplines
• Experience managing through others, this role leads leaders/senior individual contributors across two distinct disciplines
• Experience leading or heavily participating in major change initiatives that resulted in self-service models
• Strong understanding of HR compliance requirements and operational risk management
• Demonstrated ability to act as a change agent, building buy-in, shifting mindsets, and driving adoption of new ways of working across an organization
• Excellent stakeholder management skills; comfortable operating with both strategic leadership and operational detail

Benefits

• Comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance
• 401(k) with company match
• Parenthood leave
• Ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays
• Short and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee Assistance Program
• Wellbeing and childcare discounts
• Benefit Advocates
• Learning and development benefit