Head of Education & Community

Responsibilities

• Lead training sessions for the company team members to ensure everyone is product-savvy
• Conduct customer workshops to deliver in-depth product knowledge and successful outcomes
• Create onboarding processes that provide value from the contract signing onward
• Onboard new hires through a structured program for quicker productivity
• Develop a comprehensive demo library for sales and customers to access diverse learning materials
• Establish the company Academy, including curriculum and certifications for both internal and external audiences
• Facilitate community engagement by organizing spaces and events for shared learning
• Produce educational content for the market, aiming to set the standard in CX AI education
• Empower sales teams with effective demos and positioning narratives to boost conversions
• Develop AI systems to automate and scale all educational initiatives

Qualifications

• Deep understanding of AI products, able to teach and navigate the company effectively
• Exceptional teaching skills, capable of simplifying complex topics into digestible sessions
• Strong storytelling and communication abilities for crafting clear narratives around products
• Experience in community building, fostering engagement among users and partners
• Track record of developing AI systems and workflows, specifically in product contexts
• Prior experience in building programs or communities from inception
• Passion for consumer brands and familiarity with notable clients

Benefits

• Meaningful impact on product development and company strategy
• Work within a globally distributed team at the forefront of CX and AI innovation
• Competitive salary with potential equity or stock grants
• Personalized learning budget to encourage professional growth
• Opportunity to contribute significantly to a company at a pivotal stage
• Foster AI fluency as a natural part of the job role
• Engage with pioneering challenges in redefining the future of customer experience

Schedule

Full-time

Pay

$120,000 – $150,000 annually