Head of Ecommerce

Responsibilities

• Own and drive the performance of the company’s digital web channels
• Deliver digital revenue targets by improving engagement, lead generation, and conversion across the customer journey
• Lead website optimization, UX/UI, and digital merchandising to create a seamless experience across desktop and mobile
• Define and execute the digital experience strategy in alignment with business goals and evolving traveler behaviors
• Ensure products are accurately presented, easy to navigate, compare, and book, with compelling and high-quality content
• Collaborate cross-functionally with Commercial, Product, and Marketing teams to align digital experience with business priorities
• Leverage data and analytics to optimize customer journeys, conversion funnels, and overall site performance
• Oversee digital platforms and vendor relationships
• Lead and develop a high-performing team across UX/UI, content, SEO, analytics, and onsite optimization
• Implement personalization and continuous improvement initiatives to enhance customer experience and drive growth
• Sure all digital experiences meet legal, privacy, and accessibility standards

Requirements

• Proven track record of building sustainable market presence, delivering effective strategies, and driving revenue growth
• Strong track record of driving revenue growth, website performance, and conversion optimization, all the while delivering on best-in-class practices
• Deep expertise in UX/UI, SEO, content strategy, analytics, and onsite performance optimization
• Customer-centric mindset with the ability to design intuitive, personalized digital journeys
• Strong leadership skills with experience building and managing high-performing, cross-functional teams
• Data-driven and analytical, with the ability to translate insights into actionable strategies
• Excellent communication and stakeholder management skills, with the ability to influence at all levels
• Strategic thinker who can balance big-picture vision with hands-on execution
• Proactive and innovative, with a continuous improvement mindset
• Strong understanding of compliance, data privacy, and accessibility standards
• Having experience in premium hospitality or luxury is a HUGE plus!

Key Details

• Compensation: This position pays $200,000 - $225,000 as a base salary, dependent upon experience, plus 20% bonus eligibility
• Benefits: Offers a full suite of benefits including (but not limited to): medical insurance, dental insurance, vision insurance, 401k, and 21 days of PTO
• This is a hybrid position in downtown Chicago (must be able to be onsite minimum three days a week)