Head of Digital Service Strategy

We’re looking for a Head of Digital Service Strategy to optimize workflow efficiency and process effectiveness across RBC’s business units—branches, home office, and client-facing operations. You’ll identify bottlenecks, develop technology and process solutions that bridge gaps between advisor needs and client experience, and ensure alignment with RBC’s digital transformation objectives.

Responsibilities

• Define and drive the strategy for how work flows between branches, clients, and home office, identifying friction, redundancy, and opportunities to modernize service delivery.
• Serve as the connective tissue across business, technology, data, and operations, translating business needs into technology priorities and vice versa.
• Map current workflows, pinpoint breakdowns, and design practical, scalable improvements that stick—not just diagrams.
• Build deep working relationships across teams, influencing without authority and earning trust by understanding each partner’s priorities.
• Translate long-term digital service delivery vision into a roadmap with clear priorities, milestones, and accountability.
• Ground every decision in what actually helps advisors serve clients better, not just what’s technically possible.

Requirements

• 15+ years of experience in wealth management, with direct exposure to how advisors, branches, and clients interact daily.
• Meaningful experience in technology or digital strategy, with an understanding of how digital products and platforms are built and scaled.
• Demonstrated success driving cross-functional initiatives across business, technology, data, and operations.
• Strong track record of influencing senior stakeholders and driving alignment without direct authority.
• Highly collaborative, with the ability to build trust across teams with differing priorities.

Nice-to-have

• Experience improving workflow, service delivery, or operating models within a branch/advisor-based wealth management structure.
• Familiarity with tools and platforms used in wealth management to move client and account work between teams.
• Comfort operating in a matrixed, highly regulated environment.
• A bias for practical action—preferring to ship improvements over perfecting presentations.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Opportunities to make a difference and build lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Challenging work and opportunities to build close relationships with clients.

Pay

The expected salary range for this position is $140,000 - $230,000, depending on factors such as experience, skills, registration status, market conditions, and business needs. This range does not include discretionary bonuses or benefits like a 401(k) program with company-matching contributions, health/dental/vision/life/disability insurance, or paid time off.

Location: Minneapolis, MN (250 Nicollet Mall). Full-time, salaried role with a 40-hour workweek.