Head of Development Tools

Key Responsibilities

• Tooling Ecosystem: Ownership of Development Tools, which includes but not limited to, Observability, Operating Systems, Containers, Source Code and Pipelines.
• Responsible for nurturing a healthy engagement with stakeholders/users of the tooling and ensure that the usage of the tooling is measurably helping the stakeholder community.
• Create and execute strategy: Create and communicate a pioneering vision for Infrastructure Development, including the value proposition in digital transformation, optimization of cloud and adoption of innovative technologies, such as generative AI.
• Optimize, redesign, and deliver engagement models for Infrastructure services: Streamline engagement practices, enable a compelling digital employee experience and improve the value the enterprise receives from infrastructure platforms and services.
• Champion innovation. Take advantage of breakthrough technologies by embracing, and driving automation and observability.
• Manage and optimize cloud environment: Create and execute strategies for cloud, edge and on-premises infrastructure, and maximize the value the enterprise receives from investments in cloud services.
• Develop and engage talent: Create future-proofing talent strategies to develop, upskill, and retain an adaptive workforce amid the impact of generative AI and automation and adopt leadership principles that engage teams and executives to change culture build soft skills and improve the employee experience.
• Achieve operational excellence: Modernize to a cost-optimized, on-time, and stable hybrid infrastructure that addresses technical debt and minimizes risks of new initiatives.
• Build resilient platforms to power business growth. Drive and communicate outcomes: Build relationships and collaborate effectively across various levels of the organization. Able to convey complex technical concepts and strategies that resonate with technical and non-technical stakeholders.
• Define, Measure and Drive Success: Define the value of Infrastructure Development, including objectives, metrics and KPIs, and track outcomes against goals, such as reducing risk and optimizing cost. Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.
• Continuously evaluate the business value of Infrastructure Development, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Results.

Leadership Requirements

• Strategic Vision: Has a clear strategic vision, with the ability to develop and communicate an Infrastructure Development vision that inspires and motivates staff and aligns with the IT and business strategy.
• Outstanding Communication: Exceptional communication skills and ability to effectively communicate complex concepts to various audiences, including board members, executives, technical teams, and non-technical staff; aptitude to facilitate collaboration and build relationships across business lines is critical. Able to articulate Infrastructure Development approach to risk taking to nontechnical audiences in a way that increases sponsorship and support for ongoing endeavors.
• Business Acumen and Subject Matter Expertise: Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units. Deep understanding of current and emerging Infrastructure Development technologies and practices, and how other enterprises are employing them.
• Change Management: Skilled at driving cultural change; Evangelizing and implementing transformational initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale. Able to consolidate operations capabilities in large, complex enterprise organizations to deliver improved efficiency, while balancing customer preferences for agility.
• Team Leadership: Successful history of building and leading diverse teams; including fostering a collaborative, inclusive, and innovative work environment, as well as providing mentorship and professional development opportunities.
• Risk Management: Possess an understanding of risk management principles and methodologies; ability to assess and prioritize risks effectively, develop risk mitigation strategies, and ensure that in-placed controls are aligned with governance and policy requirements.
• Continuous Learning: Committed to continuous learning and staying up to date with the latest trends, technologies, and threats in the field of Infrastructure Development. This includes obtaining relevant certifications, attending conferences, and actively participating in industry forums and networks.
• Ethical: Adheres to the highest ethical standards and demonstrates integrity by instilling a strong culture of ethical behavior within the Infrastructure Development function and across JLL.

Additional Requirements

• Bachelor’s degree in science, Engineering; Master's degree preferred
• 10+ years of experience with Development Tools, with at least 5 years in a leadership role in a technical capacity in the cloud and/or advanced network areas, supporting SaaS Product Development teams
• Strong knowledge of current and emerging technologies, including cloud computing, virtualization, observability, source code, CICD pipeline, containers, network architecture, protocols and technologies, with an understanding of related IT security strategies
• Strong experience creating resilient and immutable infrastructure
• Strategic thinker with a proven track record of implementing large-scale IT initiatives
• Strong analytical and problem-solving abilities
• Experience as a collaborative and influential leader instilling confidence among stakeholders in FORTUNE 500 environments.
• Established reputation as a bold thinking, progressive executive exhibiting strong levels of insight and exceeding stakeholder’s expectations.
• Transformational leader who leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth.