Head of Customer Success Workspace Security (Technical)

Job Description

Lead and Scale a Global Team of Customer Engineers
Build, develop, and lead a high-performing global team across multiple regions and time zones.
You set the culture, raise the bar, and create an environment where technically strong people do the best work of their careers.
Own NRR and GRR Retention and expansion are your north star metrics.
You proactively manage customer health, identify risk early, and build the playbooks that drive consistent, predictable outcomes across the portfolio.
Build Executive Customer Relationships
Serve as the executive sponsor for our most strategic accounts.
You're not the technical expert in the room, but you're the person customers trust to make things happen, escalate the right issues, and ensure they're getting the full value of their investment across all four Workspace Security products.
Lead the Portfolio Transition
One of your most important early mandates: expand the team's coverage model, skills, and playbooks from email security to the full Workspace Security suite, Endpoint, Browser, and Mobile.
You'll define how the Customer Success organization operates at scale across four products and build the structure to get there.
Drive Operational Excellence
Establish the metrics, processes, and tools that make your team efficient and scalable.
Use customer health data and signals to get ahead of risk, drive adoption, and inform business decisions.
Develop Your Team
Hire, coach, and retain great Customer Engineers.
Build clear career paths, create development opportunities, and build a team that people want to be part of.
Partner Cross-Functionally
Work closely with Sales, Support, Product Management, and Engineering to close the loop between customer experience and product direction, and to ensure a seamless post-sale motion across the business.

Qualifications

• 8+ years in post-sale customer-facing roles, with the last 3–5 years in people leadership, managing technical teams (Customer Engineers, Solutions Engineers, or equivalent) responsible for enterprise customer outcomes.
• Demonstrated ownership of NRR and GRR at a team or organizational level, with a track record of hitting and improving retention targets.
• The presence and judgment to lead a technically strong team, earning their trust through decision-making, accountability, and backing them when it matters, not by being the most technical person in the room.
• Experience building or scaling a post-sale organization through growth or portfolio expansion.
• Strong executive presence and communication skills, with customers, with internal leadership, and across regions.
• Data-driven approach to managing customer health, team performance, and resource allocation.
• Comfortable operating in fast-paced environments where processes are still being built.
• Must be eligible to work in the US without sponsorship from an employer now or in the future.

Bonus

• Background in cybersecurity, particularly SaaS security, cloud, endpoint, browser, or mobile.
• Experience scaling a team within a large, matrixed organization while preserving agility and culture.
• Familiarity with the Check Point Workspace Security portfolio (Email Security, Endpoint, Browser, Mobile).
• Experience with customer success platforms, CRM systems, and automation tooling.