Head of Customer Success

About the role

Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You’ll run the team, own how retention and expansion actually get delivered across the book of business, and partner closely with leadership across Client Services.

Who You Are

• An operator at heart — energized by systematizing what works and iterating relentlessly, not just solving the problem in front of you.
• Comfortable balancing IC work with team leadership: running a team while staying hands-on with key accounts yourself, and setting the people around you up to do their best work.
• Bring deep fluency in finance and accounting workflows, thrive in a fast, high-ambiguity environment, and earn credibility with every audience — CFOs, controllers, AR teams, engineers, and your own team alike.
• Distill complexity into clarity, and let data, not anecdotes, drive your decisions.

Experience

• 8–12+ years in customer success or post-sale roles, with 5+ years leading and managing teams.
• A track record of building or leading CS teams in high-growth B2B SaaS or fintech, and consistently delivering against retention and expansion targets.
• Proven ability to hire well, coach directly, and hold a high bar without micromanaging.
• A process-builder by nature: you design systems that scale, not just one-off fixes.