Head of Cross-border/Wires Payments Engineering platform

About the Role

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. This role is part of an in-office culture that supports collaboration, engagement, and career development, with clear in-office expectations and flexibility based on role-specific responsibilities and business needs.

Responsibilities

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives.
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans to build competencies and skills.
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams, and reviews), ensuring all relevant risk, financial, and compliance policies are met.
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization.
• Contributes to the technology strategy for their technical domain.
• Creates an inclusive and healthy working environment and helps resolve organizational impediments/blockers.
• Ensures execution aligns with product strategy by working with product management and other stakeholders.

Managerial Responsibilities

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision-making, and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, connecting to team strategy, priorities, and contributions.
• Risk Manager: Ensures proper risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
• People Manager & Coach: Provides inspection, coaching, and feedback to motivate, differentiate, and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting, and appropriately delegating team work.

Requirements

• 15+ years’ experience in Banking or Financial Services Technology, preferably with deep experience in a Transaction Services / Wholesale Banking / Corporate Bank setting.
• Experience working at Tier 1/Tier 2 financial institutions.
• Demonstrated experience building and leading transformation, delivery, program, and financials management in Technology or Operations at scale, ideally across a portfolio or department.
• Experience managing both directly and through influence to drive department-wide change.
• Experience working with a geographically diverse organization.
• Experience with SDLC / SW development processes (RUP, Agile, and Waterfall).
• Creative, detail-oriented, and committed to excellence.
• Interpreting business needs and applying innovative technology solutions.
• Payments / Deposits / Core Banking / Lending Domain working knowledge.
• Manage team’s activities, assignments, project forecasts, and budget.
• Motivate associates to perform at an optimal level by providing clear objectives and development plans.
• Provide coaching and mentoring that promotes work-life balance, career growth, and contributes to associate satisfaction.
• Work effectively in and drive a matrix organization with teams of developers, delivery leads, project managers, production management, architects, and business partners with minimal supervision.
• Express ideas verbally and in writing to effectively communicate with and influence teammates, technology partners, business leaders, and executives.
• Identify risks to quickly resolve issues and conflicting priorities and influence a positive and effective outcome.

Qualifications

• Experience with Agile Delivery Methodology is a plus.
• Bachelor’s degree or higher in a technology field is desirable.
• Digital Workforce Transformation experience.
• Experience working at a Tier 1/Tier 2 financial institution.
• Experience with US FedWire, CHIPs, SWIFT, US ACH, or other financial networks.
• PMP Certification.

Skills

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Schedule

1st shift (United States of America)

40 hours per week