Head of Commercial Excellence

WSA – Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

Essential Duties and Responsibilities

• Create value through commercial analytics for optimal effectiveness by driving management decision‑making and program development using insights from BI, CRM, and ERP systems.
• Drive, optimize, and implement enabling tools and technologies (CRM, data analytics, BI) for field sales teams.
• Align with commercial leadership on use cases to translate insights into actionable initiatives.
• Define and develop a quantified view of market opportunity across sales channels.
• Establish and maintain a “single source of truth” for consistent, visible data across multiple commercial business units.
• Monitor the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization.
• Recommend revisions to existing reports or assist in developing new reporting tools as needed.
• Establish a comprehensive WSA customer view (Customer 360) that includes revenue created, cost to serve, customer profitability, and market trends to support promotional and pricing activities.
• Ensure accuracy and alignment of multiple data sources into actionable views for leadership and the broader organization.
• Partner with senior management to identify opportunities for sales‑process improvement and foster a culture of continuous improvement.
• Market analytics: provide weekly updates of market data for insight sharing, monthly and quarterly updates by sales channel and geography, and annual industry performance forecasts to support business planning; collaborate with the Marketing team to deliver analytics and insight into market performance.
• Pricing design and administration: ensure pricing accuracy for customers, implement processes to maintain price integrity, adjust wholesale pricing as needed, and provide strategic insight into pricing opportunities leveraging competitive knowledge and commercial opportunities to attract customers and increase revenue.

Requirements

• Strategic, proactive mindset that is data‑driven and focused on process development; seeks ways to simplify and improve interoperability and customer engagement.
• Sales background with the ability to lead training sessions and demonstrate relevant skills.