Director of Commercial Excellence

Responsibilities

• Lead and optimize sales processes, tools, and systems to improve efficiency and effectiveness.
• Partner with Sales Leadership to develop and execute go-to-market strategies.
• Manage sales forecasting, pipeline analysis, and prospecting.
• Develop and implement sales enablement tools and market strategies.
• Collaborate with Marketing and Business Development for lead gen and competitive intelligence to help steer and capture market share with sales team.
• Own the CRM strategy (e.g., Salesforce), ensuring data integrity, user adoption, and reporting accuracy.
• Drive automation and integration of commercial tools and platforms.
• Deliver actionable insights through dashboards and KPIs to inform decision-making.
• Monitor commercial performance and identify areas for improvement.
• Act as a liaison between Sales, Marketing, Finance, Product and Operations teams to ensure alignment.
• Support strategic initiatives such as new product launches, and market expansion.
• Build and lead a high-performing Commercial Operations team.
• Foster a culture of continuous improvement, accountability, and innovation.

Requirements

• Strategic thinker with a hands-on approach.
• Data-driven decision-maker.
• Collaborative and influential leader.
• Comfortable navigating ambiguity and driving change.

Qualifications

• Bachelor’s degree in Business, Finance, Engineering or related field.
• 10+ years of experience in commercial operations, sales, business strategy, or business operations.
• Proven leadership experience in a fast-paced, matrixed organization.
• Strong proficiency in CRM systems (e.g., Salesforce), BI tools (e.g., Tableau, Power BI), and Excel.
• Excellent communication, analytical, and project management skills.
• Experience in Warehouse and Distribution, Supply chain, SaaS, Manufacturing is a plus.