Head of Claims Value Stream

Location: Chicago, IL – US-based candidates only, no visa sponsorship available.

About the role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a regulated financial services environment.

Responsibilities

• Own the overall performance of the Claims value stream, focusing on strategy and execution
• Define and implement the enterprise technology and process strategy for claims
• Develop a multi-year investment roadmap tied to business value and market speed
• Serve as the key technology advisor to Claims executive leadership
• Establish frameworks for value realization and tie investments to business outcomes
• Lead initiatives related to platform modernization, automation, and analytics
• Oversee the evolution of the Claims operating model to align business and technology

Qualifications

• 12-15+ years in leadership roles focused on technology and business transformation
• Strong background in the P&C insurance sector, particularly in claims management
• Proven success in executing large-scale transformation initiatives with tangible results
• Experience managing substantial investment portfolios focused on ROI and value realization
• Demonstrated ability to engage with and influence executive stakeholders
• Deep knowledge of Agile methodologies and modern software delivery practices
• Experience leading global teams and building high-performing organizations
• Strong financial acumen for budgeting and cost optimization

Pay

$230,000 – $260,000 annually

Benefits

• Comprehensive medical plans for employees and their families
• Health and wellness programs to support employee well-being
• Retirement plans to aid in financial security
• Tuition reimbursement for continuous learning
• Paid vacation and leave for work-life balance