Head of City Operations

About the role

Vay's US commercial fleet is scaling fast and we're looking for a strategic, data-driven operations leader to own how it runs. You'll design the processes, metrics, and partnerships that keep vehicles ready at industry-leading uptime, and lead a growing team as we expand across cities. This role is weighted toward strategy and operational design rather than hands-on mechanical work, with real ownership and room to shape how the function works.

Responsibilities

• Define the processes, guidelines, and shift plans that keep the fleet running efficiently
• Build the metrics and reporting that make downtime visible and actionable day to day
• Partner with engineering to solve recurring issues at the source rather than patch them repeatedly
• Develop the partnerships (charging operators, repair partners, OEMs, city partners) behind multi-city expansion
• Lead and grow a team of six technicians and support engineers
• Coordinate with Commercial Operations in Las Vegas and the production team in Europe

Requirements

• A strong operations background, ideally defining and scaling how an operation runs
• Comfort working from data to define KPIs, build reporting, and make decisions from the numbers
• Experience building partnerships with vendors, operators, or OEMs
• Experience leading a team, with an interest in developing people over time
• Fleet experience is a plus, though transferable ops experience is equally welcome
• Exposure to fast-growing or technology companies is a bonus

Benefits

• ESOP stock options: A stake in Vay's future - not just a salary
• Flexible paid vacation days
• 401(k) programme
• Health, Dental & Vision Insurance
• 30% off Vay rides for all team members
• Wellness Hub: free gym access & wellness app subscriptions
• Exclusive external discounts
• Relocation financial assistance when relocating to Las Vegas
• Regular team events throughout the year

About Vay

We're rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives—with no one inside—powered by our world-first Remote Driving technology on real public streets. We're live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model.

• First to roll out vehicles in both Europe and the USA on public roads without a human being inside
• Currently the 2nd largest commercial, driverless car fleet in the Western World
• Partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles
• Completed tens of thousands of trips so far and expanding our Las Vegas fleet to meet demand
• Expanding across the US & Europe soon

Curious to experience Vay yourself? Use the code VAYCANDIDATE for $10 off your first trip in Las Vegas! Download the "Vay" app from the Apple or Google Play store.