Head of Business Operations

Swooped is a Talent Platform (not a staffing agency) and is not the employer for this role.

About the Opportunity

The organization offers drone delivery as a safe, fast, and sustainable solution for last-mile logistics. Consumer demand for on-demand services is growing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. The organization's fleet of highly automated delivery drones transports small packages directly from businesses to homes on-demand, in minutes. The technology is designed for easy integration into existing delivery and logistics networks, providing a scalable drone delivery solution for a broad range of businesses. The mission is to create the preferred means of delivery for the planet.

About the Role

This is a remote-based role in the United States. As Head of Business Operations, you will lead the Business Operations function, setting the standard for operational excellence and execution across the company. You will build and manage a high-performing team that serves as the "connective tissue" of the organization, ensuring high-level strategies are translated into actionable, measured, and delivered results. You will partner with executive leadership to plan the future and build the scalable systems, processes, and operating rhythms required to achieve it.

Responsibilities

• Lead and scale the Business Operations function, defining the team’s charter, mentoring talent, and allocating resources to the highest-impact priorities across the company.
• Own the company-wide operating system, including planning cycles (OKRs, annual planning), business reviews, and execution frameworks to ensure organizational alignment and velocity.
• Translate corporate strategy into operational execution, bridging the gap between executive vision and day-to-day delivery by ensuring cross-functional teams have clear roadmaps and accountability.
• Drive organizational efficiency and health, proactively identifying silos, operational drag, or resource imbalances, and implementing structural solutions to resolve them.
• Serve as the primary escalation point for critical execution risks, partnering with senior-level stakeholders to unblock complex programs and drive rapid decision-making.
• Establish the "Gold Standard" for project management and process rigor, creating toolkits and frameworks that elevate the operational maturity of the entire organization.

Qualifications

• 15+ years of experience in Business Operations or related fields, with significant experience building and leading high-performing teams.
• A track record of "operationalizing strategy"—taking high-level goals and building the infrastructure, processes, and teams needed to achieve them.
• Demonstrated ability to manage a portfolio of diverse projects and stakeholders simultaneously while keeping the team focused.
• Mastery of organizational change management, capable of guiding the company through growth phases and evolving operating models.
• Strong executive presence with a focus on pragmatism and results; able to cut through noise to drive clarity and action among senior leadership.
• Deep experience with resource planning, headcount management, and operational budgeting.

Pay

The US base salary range for this full-time position is $235,000—$293,000 USD, plus bonus, equity, and benefits.