Head of AI

The Opportunity

Stord is the commerce enablement platform that powers $10B+ in commerce annually for some of the world's leading brands. We sit at the intersection of physical operations and software - running fulfillment centers, parcel networks, and the technology stack that ties it all together.

AI is not a feature on our roadmap. It is central to every dimension of how Stord competes and grows.

What You'll Own

• AI product delivery - Own the roadmap and execution for all AI-native product capabilities. The AI PMs and Engineering Teams for AI report to you. You are the single owner for what ships, when, and why.
• Internal AI enablement - Ensure AI is not just a product we sell but a capability embedded across Stord's operations, workflows, and engineering practices. You partner with every function, from ops to finance, to accelerate their adoption of AI tooling and agentic workflows.
• Agentic engineering - Drive Stord's transition to agentic development. Work alongside the platform team and engineering leadership to ensure AI-assisted development is standard practice across every engineering pod, with measurable gains in velocity and quality.
• Techical strategy and architecture - Own the AI architecture decisions that matter: model selection, agentic pipeline design, LLM integration patterns, inference infrastructure, and how AI interacts with our operational data layer.
• Cross-functional alignment - Bridge AI across product, engineering, and data. Ensure the data team’s platform investments unlock what AI needs. Ensure product and engineering are building toward a coherent AI strategy, not separate experiments.
• Talent and team - Hire, develop, and retain exceptional AI talent. Build a team that attracts people who want to work on genuinely hard problems at real scale.

What Success Looks Like in Year 1

• StordAI is materially better and is a meaningful differentiator in customer conversations - Chat, Search, and Inbox are polished, whilst Stord's Agent offering is adopted, and generating measurable value for brands
• Agentic development is embedded - every engineer at Stord is working with AI tooling, and we have measurable data showing velocity improvement
• AI enablement is running as a program - other functions (ops, CX, sales, finance) have adopted AI tools in their workflows with clear productivity outcomes
• The AI team is built - PMs, engineers, and EMs are in place, operating with clarity, and shipping at pace
• Our AI roadmap is clear, and excites both our customers and our business

Who You Are

• You're a technical leader who operates like a GM. You've built AI products that real users depend on. You know how to move fast without losing the thread on quality or architecture. You think in systems, not just features - you see how model choices, data pipelines, product design, and operational workflows connect, and you make decisions that optimize the whole, not just the part in front of you.
• You know what LLMs can and can't do, and when to leverage ML
• You've designed agentic workflows that work in production, not just in demos
• You've navigated the reality of AI in enterprise software - the reliability challenges, the trust issues, the integration complexity - and you've shipped through it.
• You can own a roadmap, manage a team, and influence cross-functional partners without changes to reporting lines
• You hold yourself accountable to outcomes, not activity