Head Housekeeper

About the role

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Responsibilities

• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and recommend disciplinary action in accordance with company rules and policies.
• Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Respond to guest complaints, special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

Requirements

• High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.
• Must speak fluent English.

Skills

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 200 pounds.
• Frequently standing up and moving about the facility.
• Frequently handling objects and equipment to maintain the facility.
• Frequently bending, stooping, and kneeling.
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally.

Schedule

May be required to work nights, weekends, and/or holidays.

Pay

The hourly pay rate for this role is $19.50.

Benefits

• Paid time off
• Medical, dental, and vision insurance
• 401k
• Additional benefits available to eligible employees