Head, Global Exam Management

About the role

CFA Institute is hiring a Head, Global Exam Management to lead the strategy, governance and administration of examinations across our Education portfolio. This is a senior leadership role responsible for ensuring our exams are delivered consistently, securely, reliably and fairly across a global testing network.

Responsibilities

• Lead global exam management across delivery, security, candidate policy, grading logistics and results reporting.
• Oversee strategic testing-vendor relationships, including performance governance, service delivery, escalation management, KPIs and SLAs.
• Ensure examinations are delivered consistently, securely, reliably and fairly across global markets and test-centre networks.
• Lead a sizeable specialist team and strengthen ways of working across Education, Operations, Legal, Customer Service, Risk and other partners.
• Review and evolve testing policies to support fairness, accessibility and candidate experience while safeguarding exam integrity.
• Contribute to major strategic initiatives, including the upcoming test-vendor RFP and broader Education priorities.
• Represent Exam Management on the Education Leadership Team, helping shape direction for the CFA Program and wider Education portfolio.

Requirements

Senior leadership experience in testing, assessment, credentialing, certification or a closely related exam-delivery environment. Clear evidence of leading complex exam, assessment or service-delivery logistics at scale. Experience managing major external vendors or partners, including performance oversight, governance, escalation and continuous improvement. Strong people leadership experience, ideally leading sizeable specialist teams through change. Ability to balance operational rigour, exam security, candidate experience, fairness, accessibility and risk. Strong judgement, detail orientation and emotional intelligence, with the ability to influence cultural change across a specialist function. Experience working across complex stakeholder groups, potentially including regulators, professional bodies, vendors, internal leadership teams and global operational partners. Finance industry experience is helpful but not required; relevant testing or credentialing experience from other sectors is welcome.

Qualifications

Not specified.

Skills

Not specified.

Benefits

Annual discretionary incentive bonus, a 12% employer contribution to a 401(k) or pension plan, and a comprehensive medical benefits package. Comprehensive benefits package to support employees, including health coverage, generous time off, competitive retirement plans, flexible work options, and wellbeing and development programs.

Pay

US - National Locations (VA, NC, GA, FL): $205,000 - $235,000 per year UK - London: £135,000 - £165,000 per year

Schedule

Not specified.