Head Clerk

About the role

Head Clerks create a welcoming environment and maintain a clean, well-stocked store that keeps customers coming back for great deals and stellar service. An ideal Head Clerk enjoys interacting with people, can work under pressure, balances various managerial duties, is inquisitive, and most importantly has a positive, can-do attitude.

Responsibilities

• Interacting with customers and answering questions with kindness and enthusiasm.
• Attending to customer and co-worker requests, complaints and/or problems to assure they are handled promptly.
• Maintaining a clean, safe, and orderly store that is compliant with all GOI guidelines and procedures.
• Reviewing and accepting customer checks, overrides, voids, and other cashiering related issues.
• Unloading product from trucks, organizing the stock room, filling assigned areas on the sales floor, and operating backroom equipment (pallet jack, baler, etc.).
• Taking inventory of merchandise and replenishing and/or ordering as needed to keep business booming.
• Catching customers’ eyes by preparing merchandise for display.
• Performing miscellaneous office duties such as handling incoming or outgoing mail and ordering product.
• Enforcing all company policies, procedures and programs to keep customers and employees safe, happy, and healthy.

Requirements

• A high school diploma or equivalent.
• Able to deliver friendly, courteous, prompt customer service.
• Able to interpret, understand, and follow instructions.
• Must be able to pass drug and background check.
• Flexible schedule.
• Previous grocery or retail experience.
• Ability to work in harmony with others as a team member and leader.
• Passion for serving people.
• Prior bookkeeping experience preferred.

Qualifications

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