Head Clerk Administrator II

Main Purpose of Job

Provides administrative, procedural, and case management support to hearing officers throughout the appeals process.

Position Duties

• Reviews appeals filings and case records for completeness and procedural compliance and coordinates internal and external follow-up on outstanding issues.
• Captures hearings and related conferences, prepares case materials and correspondence, and maintains official case records.
• Maintains case management systems, monitors case progression and deadlines, and supports timely adjudication of appeals.
• Serves as a point of contact for appellants, employers, representatives, and internal stakeholders regarding appeals procedures and hearing logistics.
• Collaborates with internal and external stakeholders to obtain records, resolve procedural issues, and support efficient case processing.
• Maintains knowledge of applicable laws, regulations, policies, and procedures governing appeals administration.
• Aids in the development and maintenance of standard operating procedures, forms, templates, and other operational resources.
• Participates in training and professional development activities and ensures the confidentiality and integrity of case records.
• Recruits, trains, supervises, and evaluates clerical staff supporting Appeals Unit operations.
• Assigns and monitors work, provides guidance and coaching, and ensures compliance with established policies and procedures.
• Supports implementation of new processes and technologies and identifies opportunities to improve operational efficiency and customer service.
• Performs other duties as assigned.

Minimum Qualifications

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Five years of administrative staff or professional work.
• Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
• Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Desired or Preferred Qualifications

• Experience supporting administrative hearings, appeals, investigations, legal proceedings, or other adjudicatory processes.
• Experience maintaining case management systems and official records.
• Experience interpreting and applying policies, procedures, statutes, or regulations.
• Experience supervising administrative or clerical staff.
• Experience communicating with customers, claimants, employers, attorneys, or other stakeholders regarding case-related matters.

Benefits

• Flexible hours and hybrid teleworking
• Paid holidays: 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefits" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental, and prescription plans with little to no deductible, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Day care
• State Employees Credit Union