HCM Onboarding Trainer - HR Modules

DESCRIPTIONHCM Onboarding Trainer - HR Modules (Remote)Role Summary Do you love teaching people new software and helping them succeed? As an HCM Onboarding Trainer (Onboard Lead, HR), you'll guide new Netchex clients as they adopt our HR software modules. You'll lead live training sessions, serve as the client's go-to contact, and make sure every client feels confident using the platform from kickoff to go-live. This is a fully client-facing role. The ideal candidate is a natural trainer with a customer support background who builds strong client relationships, follows through on every question, and never lets an issue slip. Please note: This is a client-facing software training and onboarding role. It is not an internal HR generalist, HR coordinator or recruiting position. You'll teach our clients how to use HR technology rather than administer HR for Netchex employees. This is a remote role. Candidates must currently reside in the United States and must be legally authorized to work in the U.S. on a full-time basis. This role does not offer visa sponsorship, and candidates requiring sponsorship now or in the future will not be considered. What You'll Do Lead new clients through onboarding of Netchex HR modules, from kickoff through go-live Plan and deliver engaging virtual training sessions for client administrators and end users Serve as the primary, day-to-day point of contact for clients during onboarding Respond promptly to client emails and questions, and own each issue through resolution Manage timelines, milestones and deliverables across multiple clients at once Partner with internal teams, including our global implementation team, to complete client setups accurately Spot recurring client questions and help improve training materials and onboarding processes What We're Looking For 2+ years of experience training others, such as software or client training, corporate training, or a trainer role on a support team Customer or client support experience, ideally with SaaS, HR or payroll software Proven client relationship management: setting expectations, building trust and following through Excellent verbal and written communication, with the ability to explain technical topics simply Strong organization and time management across multiple clients and priorities Self-motivated: when things are quiet, you look for ways to help, learn a new skill or support a teammate Flexible and comfortable in a fast-moving, evolving environment Familiarity with HR processes or HCM software (onboarding, benefits, employee records) is a plus Proficiency with Microsoft Office and comfort learning new software quickly Netchex is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Our hiring decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please let us know. We believe that diversity drives innovation, and we welcome applicants from all backgrounds to join our team. REQUIREMENTS Netchex is a cloud-based, all-in-one Human Capital Management (HCM) and payroll software designed to manage the entire employee lifecycle. We offer a single-source solution for small-to-mid-sized businesses, combining payroll, HR services, time and attendance tracking, benefits administration, and recruiting/onboarding into one platform.