HCM Client Representative

HCM Client Representative

CTR is seeking a motivated and self-driven HCM Client Representative to join their team. Working in a fast-paced, growing payroll and human capital management technology company, we see this as an opportunity for someone who excels at researching, analyzing and resolving payroll related problems.

• Respond to customer questions via email and telephone
• Troubleshoot client issues in CTR's HCM system, isolved
• Aid clients with payroll processing, tax filing, and compliance issues
• Aid clients to ensure accurate data input (for new hires, terminations, deductions, garnishments, maintenance changes, etc) and timely submission/processing of payrolls
• Aid with writing reports for both internal and external purposes
• Escalate unresolved client issues to Support Manager
• Manipulate and import client data
• Adhere to company response and resolution times
• Maintain client satisfaction and retention

Client Relationship Activities

• Participate in client meetings as required
• Strong customer service is important to succeed in this role

Qualifications Required

• 3 to 5 years work experience in Payroll
• Proficient with word and excel

PREFERRED QUALIFICATIONS

• Experience with Report Writers
• General Ledger Experience
• 401k Experience
• Advanced client service skills both written an oral
• Ability to analyze problems through effective customer interaction and communication
• Ability to work under time constraints to ensure deadlines are met
• Proven capability in effectively managing and meeting client expectations
• Strong self-initiative and highly motivated individual

Benefits

If this sounds like you, apply today and find out what it means to be #CTRProud.