Hawaii - Japanese Speaking Customer Service Coordinator, Nippon Rent-a-Car

About the role

JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions.

Responsibilities

• Provide customer service for rent-a-car reservations and walk-ins.
  • Explain rental policies and address any questions related to the services.
    • Percentage Time Spent Essential Job Functions: 50% Rental Service
    • Handle customer inquiries such as availability and cost of vehicles.
    • Process rental of vehicle and any optional products.
    • Collect payment and complete required paperwork.
• Resolve minor problems and complaints, and assist with emergencies, as needed.
  • Update management on incidents with tours such as accidents and long flight delays.
• Perform basic revenue tracking and process marketing data for the daily report.

Qualifications

• High school diploma; or equivalent combination of education and experience.
• More than one (1) year of experience in the travel industry or equivalent skills.
• Bi-lingual language skills required to speak, read and write in both English and Japanese.
• Possess knowledge of the tour industry, tour movements, and arrangements; possess understanding of Japanese culture and etiquette.
• Possess working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment.
• Able to plan, organize, and assign activities.
• Possess valid Hawaii driver’s license with clean abstract.

Skills and Knowledge

• Bilingual language skills required to speak, read and write in both English and Japanese.
• Possess knowledge of the tour industry, tour movements, and arrangements; possess understanding of Japanese culture and etiquette.
• Possess working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment.
• Able to plan, organize, and assign activities.
• Possess valid Hawaii driver’s license with clean abstract.

Benefits

Working Hours: Normal business hours: 7:00 am to 5:00 pm, Sunday – Saturday, including holidays, as needed. Regular attendance is required for this position and you may be required to work after normal business hours and/or on weekends. Overtime pay of time and a half for hours worked over 40 per week, with prior management approval.

Working Environment: Air-conditioned office. Occasional travel required by car and/or foot. Subject to varying weather conditions, up to and including, noise, pollution, dust, fumes and vehicle exhaust.

Equipment Used: General office equipment including phones, fax, copier, personal computer, scanner, etc. Software includes the use of Windows operating system, MS Office.

Physical and Mental Demands: Constant – vision, hearing; Frequent – lifting less than 25 pounds, sitting, standing, eye-hand-foot coordination; Occasional – pushing, pulling/carrying less than 25 pounds, walking, stair climbing, bending, crawling, kneeling, stooping, climbing, forward and overhead reaching, side bending, twisting, grasping, handling, finger dexterity; Seldom – pulling 25 pounds to more than 50 pounds, lifting more than 50 pounds, running, crouching; Not applicable – carrying more than 50 pounds. Communication Demands: Constant – talking and written communication to co-workers, customers and outside trades persons and vendors, talking on the telephone, responding to written or verbal requests of co-workers, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading; Frequent – responding to written or verbal requests of vendors, visiting/working at different work sites. Seldom – receiving training/giving verbal instructions; Not applicable – supervising others.

Pay

Pay Range: $17.00 to $22.50 hourly

Schedule

Normal business hours: 7:00 am to 5:00 pm, Sunday – Saturday, including holidays, as needed