Hawaii-Intern-CS Waikiki

PRIMARY RESPONSIBILITIES

• Provide quality and professional customer service, briefing Japanese and non-Japanese clients, and meeting with tours to adjust and finalize itineraries.
• Reserve optional tours, sell souvenirs, other items. Occasionally contacts Purchasing Sales division for booking and reconfirmations.
• Balance and close daily cash and credit card sales, make deposits, and verify cash on hand.
• Prepare documents and materials for arrival tours; review itinerary and arrangements, make simulation for incoming groups, and plan workflow according to updated movements.
• Adjust arrangements when necessary and inform Customer Service Headquarters (CSHQ) and/or other staff.
• Prepare documents and complete paperwork for arrival, departure, and in-house tours as required.
• Review rooming lists of arrival groups provided by hotels to verify that requests such as category, room type, bed type, view, etc. are confirmed.
• Invent and complete inventory vouchers, meal coupons, ‘Oli ‘Oli/JTB phones, office supplies, and other equipment and materials.
• Meet with tour to adjust and finalize tour itinerary to ensure smooth movement.

Secondary Functions

• Study guide books and gain knowledge to keep up with ever-changing information regarding dining, shopping, accommodations, etc.
• Occasionally assist with check-in/and check-out for JTB customers, FITs, etc. at various hotels.
• Absorb at hotel, banquet, or restaurant functions.
• Absorb at other departments or sections including rotations at Plazas, during peak periods or as required.
• Serve as backup for Supervisor and managerial staff when required.
• Perform other duties as assigned.

Knowledge, Skills, And Abilities

• High school diploma.
• Possess at least one (1) year work experience in customer service industry. Travel/hospitality industry or related experience preferred.
• Possess at least one (1) year cash handling experience required.
• Able to professionally and effectively communicate in English and Japanese.
• Possess knowledge of Japanese tour characteristics, Japanese culture and customs.
• Possess working knowledge of basic computer systems, JTB’s in-house systems and software, application programs, e-mail, and standard office equipment.
• Possess math skills including usage of 10-key calculator.
• Possess a valid Hawaii driver’s license with clean abstract.

Working Conditions

• Working Hours: Shift work variable between 6:00 AM to 10:00 PM, Sunday through Saturday including weekends or holidays as deemed necessary.
• Full-time: up to 40 hours per week as deemed necessary.
• Part-time: 20-39.9 hours per week as deemed necessary.
• Casual - scheduled only when needed or assigned, numbers of days and hours scheduled vary.
• Heavy overtime periodically may be necessary with prior management approval.
• Regular attendance at the workplace is required.
• Working Environment: Indoor areas with and without air-conditioning, sheltered outdoor areas, bus loading areas with exposure to noise, dust, fumes and vehicle exhaust.
• Equipment Used: Computer, printer, telephone, facsimile, copier, wireless phone, two-way radio, 10-key calculator, other standard office equipment.

Physical & Mental Demands

• Able to exercise self-control and handle stressful situations;
• Able to handle angry customers.
• Able to multitask and work with concentration, accuracy, and attention to detail.
• Able to push wheelchair for disabled customers, if needed.
• Able to handle high volume of paperwork.
• Able to speak loudly in briefings to be heard over crowds or noisy vehicles.

Communication Demands

• Constant – require talking to customers, reading;
• Frequent – requires talking and written communication to co-workers, talking to outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers, receiving verbal instructions;
• Occasional – requires written communication to customers and outside trade persons/vendors, responding to written or verbal requests of vendors, receiving written instructions, writing/composing written language, visiting/working at different worksites;
• Not Applicable – supervising others, training/giving verbal instructions.

Benefits

To submit an application, click on the Apply button at the top of this page.

JTB Hawaii Travel, LLC is a drug free workplace and an Equal Opportunity Employer.