Hawaii - Dispatcher

PRIMARY RESPONSIBILITIES

• Receive, record, and distribute requests for transportation movements upon request by JTB Hawaii, Inc.
• Assign vehicles and jobs to drivers.

Percent Time Spent Essential Functions

• Coordinate activities of operators of motor coaches, mini buses, and trolleys to transport passengers according to schedule (25%)
• Maintain log of scheduled runs, number of vehicles, and names of drivers (25%)
• Review the Saucon GPS system monitor on a regular basis to track the fleet movements. Record movements and locations of vehicles and drivers to inform other departments regarding current schedules and routes (25%)
• Receive telephone or radio reports of accidents, delays, equipment breakdowns, and other operating or maintenance difficulties. Report difficulties and dispatch orders to other divisions/departments to maintain or restore service and schedules (25%)
• Dispatch extra vehicles and emergency crew to scene of accident or breakdown, providing location of incident. Record calls and emergencies and report for all accidents (25%)

Secondary Functions

• Complete training in data input and two other shifts including E-shift, ME-shift, M-shift, L-Shift, with the least amount of supervision in trained areas.
• May assist with field and/or airport dispatching as needed.
• Perform other duties as required.

Knowledge, Skills, And Abilities

• High School diploma.
• Must possess at least one (1) to two (2) years’ work experience.
• Travel/hospitality or related industry work experience preferred.
• Must be able to speak, read and write in English; Japanese speaking ability preferred.
• Possess knowledge of the tour industry, tour movements, and arrangements; have understanding of Japanese culture and etiquette.
• Able to plan, organize, and assign the activities of the drivers.
• Possess accurate math skills including usage of 10-key calculator, including able to compute rates, ratios, and percentages.
• Possess valid Hawaii driver’s license with clean abstract.

Working Conditions

• Full-time, up to 40 hours per week, Sunday to Saturday, or as deemed necessary.
• Shift work based on business needs.
• Regular attendance at the workplace is required.

Working Environment

• Air-conditioned office area.
• Must be flexible to work at the airport or other venues as needed where conditions may vary.
• May be subject to varying weather conditions, but not limited to noise, pollution, dust, fumes and vehicle exhaust.

Equipment Used

• Saucon GPS monitor, computer, facsimile, copier, telephones, two-way radios, cellular phones, and other general office equipment and machines.

Physical & Mental Demands

• Frequent – sitting, standing, walking, vision, hearing, eye-hand-foot coordination;
• Occasional – pulling/lifting/carrying less than 25 pounds, running, stair climbing, bending, crawling, squatting, kneeling, stooping, crouching, climbing, forward reaching, twisting, side bending, overhead reaching, grasping, handling, finger dexterity;
• Seldom – pushing, pulling/lifting/carrying 25-50 pounds;
• Not Applicable – pulling/lifting/carrying more than 50 pounds.

Communication Demands

• Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, reading;
• Occasional – requires training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, visit/working at different worksites.

JTB Hawaii, Inc. is a drug free workplace and an Equal Opportunity Employer.