Harrisburg - Field Gutter Manager

About the role

Responsible for daily gutter installation operations of a field office including successful completion of full onsite customer installations as well as gutter fabrication and delivery to customer location for third-party installation contractors. Operation of both a company vehicle and gutter machine in varying field conditions.

Responsibilities

• Travel in assigned territory to complete gutter and gutter protection installations at customer location(s)
• Ensure jobs are installed daily to improve location attainment and effectiveness
• Work with teams of LeafFilter employees and/or Subcontractors to complete gutter fabrication and/or installations of gutters and gutter protection products
• Provide quality installation services by following established installation training processes
• Communicate with local office leadership daily and as needed on job progress, service issues, completion status, etc.
• Provide excellent customer service experience while on job site
• Maintain organized job documents for both the customer and office administrative purposes
• Follow established job site safety rules, OSHA guidelines and company safety policies and procedures
• Performs other duties as assigned by supervisor

Requirements

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
• 3+ years of successful experience in home construction, remodeling, and/or gutter installation
• Must hold an active and valid driver’s license and be able to operate a box truck safely
• Must be comfortable ascending and descending ladders of varying heights to perform services
• Demonstrate superior quality and attention to detail in all facets of the installation process
• Ability to teach others through hands-on and documentation-based learning methods
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
• Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion
• Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
• Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer’s needs at the forefront of every interaction
• Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization
• Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions
• Familiarity and comfort using ladders of various heights
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
• Must hold active and valid driver’s license and be able to operate a box truck safely
• Ability to successfully complete and meet DOT physical criteria
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Preferred Knowledge, Skills, Abilities Or Certifications

• Prior experience in gutter and/or gutter protection system installation, repair, or inspection is a plus

Travel Requirements

• Occasional overnight travel required

Overtime/Additional Hours Requirements

• Additional Hours May Be Required (Exempt Positions)

Physical Requirements

• Field Office/Manufacturing/Construction Environment
• Performs work outside in varying temperatures and climates
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects