Harpers Trace True TX BBQ - Order Taker/Runner - Part time

Responsibilities

Job Summary: As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio.

• Customer Service / Sales: Builds strong relationships with customers in varying situations; takes orders from customers; assists with menu / beverage selections, including alcoholic beverages; provides detailed information on menu items and specials, and beer and wine; serves food, drink, and products to guests; processes cash, check, debit, and credit transactions accurately and quickly; uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales; interacts positively with customers in person, on the phone, or through technology; assists with catering orders as needed; addresses complaints; resolves problems in a way that builds relationships; models teamwork to ensure a great guest experience; prepares, packages, merchandises product; assists in technical areas as needed.
• Compliance / Food Safety / Sanitation: Ensures compliance with TABC regulations; ensures compliance with department and Store standard operating procedures; buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed; maintains beverage station and bar areas; maintains sanitation in food / beverage prep areas and display cases; properly handles, operates, and maintains equipment; performs other duties as assigned.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 1+ years of experience in customer service
• Experience in restaurant Point of Sale (POS) systems (preferred)
• Knowledge/Skills/Abilities: Working understanding of nutrition values and ingredients; advanced communication, interpersonal, and customer service skills; organization and planning skills; computer skills; reading / writing skills; ability to handle guest feedback and resolve problems effectively; ability to maintain a smile, even when balancing multiple priorities
• Licenses/Certifications: Completion of Alcohol Seller Training / Cash Handling training - upon hire
• Physical Demands & Working Conditions: Function in a fast-paced, retail environment; work extended hours and/or rotating schedules; safely maneuver around moving mechanical parts; constantly reach at waist, grasp; frequently be exposed to fumes or airborne particles, and toxic or caustic materials; frequently stand, walk; frequently be exposed to wet and cold conditions; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder circumduction; occasionally be exposed to heat, ambient temperatures, and loud noise; demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.; while there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day; It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 8/1/2019