Hardware Technician

BENEFITS & PERKS AT A GLANCE

Offered to full time employees only

• Gain practical experience in a professional IT environment.
• Mentorship and training from experienced IT professionals.
• Opportunity to work on impactful IT projects.
• Networking opportunities within the industry.

Job Overview

We are seeking a motivated and tech-savvy Hardware Technician to join our IT team. This individual will be responsible for supporting our clients by handling inbound support calls, provisioning hardware, maintaining IT inventory, and documenting processes. The ideal candidate has strong organizational skills, attention to detail, and a customer-focused mindset.

Responsibilities

• Hardware Provisioning:
• Install, configure, and maintain hardware and software for clients following company SOPs and Knowledge Base guidelines.
• Ensure accurate documentation of all hardware deployments in relevant systems.
• Manage IT inventory, ensuring proper asset tracking and adherence to SOPs.
• Visit customer locations as needed to set up hardware systems according to standard procedures.
• Level 1 Service Desk:
• Answer inbound calls and emails, create initial tickets, and escalate issues as necessary.
• Provide basic technical support to end-users, including troubleshooting hardware, software, and network issues.
• Collaborate with team members to identify and implement IT process improvements.
• Aid IT team with projects such as system upgrades, network management, and security initiatives.
• Maintain professionalism when interacting with clients and internal staff.
• Documentation:
• Maintain and update customer records in systems like Autotask, IT Glue, and monday.com.
• Follow company SOPs and KBS when creating or updating documentation.
• Create and update knowledge base articles based on experiences resolving tickets.
• Assist in training and supporting peers on hardware and service desk procedures.

Required Skills & Qualifications

• High school diploma or equivalent; pursuing or completed degree in Information Technology, Computer Science, or related field preferred.
• Basic understanding of computer hardware, software, and networking concepts.
• Familiarity with Microsoft Office Suite and operating systems such as Windows and macOS.
• Strong written and verbal communication skills; empathetic customer service approach.
• Detail-oriented, with excellent organizational and time management abilities.
• Ability to work independently and collaboratively in a team environment.
• Excellent organizational, time management, and multitasking capabilities.
• Valid driver’s license with a clean driving record.

Preferred Qualifications

• Available to consistently work up to 40 hours a week.
• Knowledge of cybersecurity principles and best practices.
• Familiarity with cloud services such as AWS, Azure, or Google Cloud.
• Understanding of database management systems.

Estimated Usage of Time

• 50% - Hardware provisioning, setup, and maintenance following SOPs (~20 hours/week)
• 40% - Answering calls/emails and working alongside the team to resolve any issues that arise (~16 hours/week)
• 10% - Knowledge Base Documentation (~2 hours/week)

Benefits

• Medical, Dental, Vision, FSA, Health Care & Dependent FSA, and Basic Life AD&D.
• 401(k): Save for your retirement with pre-tax contributions with retirement plans offered through Transamerica.
• Short & Long Term Disability: The Company is pleased to offer both Short Term (Voluntary election) and Long Term Disability which is 50% company paid.
• Unlimited Paid Time Off (PTO): Cortavo understands the importance of work-life balance and recognizes employees have diverse needs for time off. The Company offers Unlimited Paid Time Off (PTO) in lieu of personal days, floating holidays, and vacation days.
• Fitness & Wellness Program: The Company offers a wellness plan that includes unlimited access to a personal trainer. The personal trainer will work to create customized exercise programs and provide dietary counsel to encourage a healthy lifestyle for all interested employees.
• Cell Phone Plan: The Company offers service on the Company’s Verizon cell phone plan. This benefit is limited to one per employee and participating employees must transfer their current number over to the Company plan.
• Student Debt Relief: The Company is excited to offer an annual $3,000 student loan payment for employees. The Company will mail a $3,000 check directly to each participating employee’s student loan company.
• Child Care Expense Relief: The Company offers a $2,000 child care payment for employees. The Company will submit a $2,000 payment directly to each participating employee’s child care provider.

Work Environment

• Weekday Schedule: Monday thru Friday, 9am-6pm or 8 am- 5 pm
• Must have reliable transportation.
• Must be able to lift 30 pounds.
• Must be able to stand for 1+ hour periods.
• Competitive salary, as well as employer contributed health benefits
• Access to a Company cell phone plan
• A seat on an energetic team that collaborates and pushes each other to be better
• A fast-paced, but cooperative environment with endless potential for growth
• Celebration events for team and Company successes throughout the year

About Cortavo

Cortavo is the only all-inclusive managed IT solution, providing small and mid-sized organizations with everything they need to run technology seamlessly. From hardware and help desk support to cybersecurity, internet connectivity, and cloud services, Cortavo eliminates the complexity of IT for a single monthly price. Headquartered in Atlanta, GA, Cortavo serves organizations across the U.S., helping them reduce downtime, boost productivity, and grow with confidence. Learn more at www.cortavo.com.