Hardware Technician 647

Freedom Technology Solutions Group is seeking a highly skilled Hardware Technician to support one of our important partners, delivering secure, resilient, and mission-critical capabilities across a complex environment. This project assists in the delivery of regional IT services to the end user, offering support of end-user devices including desktop, workplace peripherals, and voice and video devices. Join our growing team and help make an impact.

Responsibilities

• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
• Support network upgrade projects or initiatives
• Support end-user connectivity needs
• Implement, troubleshoot, and maintain IT systems in alignment with operational and mission requirements
• Configure and maintain operating systems and network components, implementing enhancements to improve reliability and performance
• Support escalation processes and provide timely status updates to stakeholders and leadership
• Support hardware dispatch and remain engaged through full lifecycle resolution of system issues

Requirements

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
• Active Security Clearance with Polygraph
• Well-versed in installing various software applications and Microsoft Windows
• Demonstrated ability to read and understand technical manuals and schematics
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint, and Access)
• Able to manage time and priorities effectively
• Able to work efficiently with minimal supervision
• Proficient in working with end-users remotely
• Demonstrated expertise in Microsoft Windows 10 and 11
• Familiar with Active Directory security and policies
• Excellent analytical and problem-solving skills
• Must be able to lift up to 50 pounds
• The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas
• Must have a valid driver's license and an acceptable driving record
• Must possess certifications to demonstrate CWIP compliance (A+, Net+ or Sec+)

Benefits

• Flexible work environment
• Team mentality – work with friendly, like-minded professionals
• Work with innovative, cutting-edge technologies
• Extremely competitive compensation and benefits
• Work-life balance you can count on
• Opportunities to grow and advance your career on our dime
• Amazing benefits including matching 401k, fully paid medical, and more
• Generous paid time off – including paid site closure days
• Competitive salary offerings
• Paid training and tuition reimbursement
• Referral bonuses
• Fully paid life and disability
• Annual logo wear allowance
• Company-sponsored events (game nights, holiday party, summer party, happy hours)
• $10k Welcome Bonus paid in increments of $5k after 90 days and $5k after a year