Hardware Systems Engineer - Lab Environment

Key Responsibilities

• Provide first line troubleshooting for modern PCs, Windows systems, GPUs, drivers, peripherals, and common lab setup issues
• Support remote developers by performing configuration changes in the lab, such as swapping hardware, updating BIOS settings, re imaging systems, and validating connectivity
• Triage issues, document symptoms and steps taken, and escalate effectively to IT, vendors, or engineering owners when needed
• Set up, organize, and maintain the debug labs including physical layout planning, labeling, and standards for cleanliness and safety
• Establish and document lab operating procedures, including check in check out, access rules, escalation paths, and how to request support
• Support office relocation activities for lab spaces, including planning, packing, moving coordination, and bringing systems back online quickly
• Create and maintain an inventory system for lab assets such as desktops, servers, GPUs, capture cards, peripherals, test equipment, and cables
• Track ownership, location, status, RMA, and lifecycle stage of each asset
• Run periodic audits and reconcile gaps, missing items, and end of life equipment
• Compare current lab systems against the latest relevant test and development platforms and recommend refresh plans based on developer needs, cost effectiveness and market trends
• Cook with IT to ensure lab systems meet security and compliance requirements and are correctly imaged, patched, and enrolled where required
• Cook with IT to coordinate network, storage, access control, and remote access solutions so developers can use lab resources reliably

Preferred Qualifications

• Hands-on experience working with computer hardware or technical lab environments
• Experience with assembling PC systems and open-bench hardware platforms including OS imaging, networking basics, BIOS flashing and hardware troubleshooting
• Experience maintaining large system farms and using remote access solutions
• Experience managing file servers or storage systems
• Experience using hardware inventory or asset management tools
• Basic Linux system administration experience (bash, ssh, command line tools)
• SQL/Database knowledge is a plus
• Scripting and Python knowledge